
Senior Product Manager, Internal Operations Squad (IOPS)
Lead product strategy and roadmap for ClassPass’s Internal Ops squad, focusing on automation, AI-enabled workflows, Admin modernization, and improving reliability of internal tools. Partner with CX, Sales, Partnerships, Finance, Engineering, Design, and Data to identify workflow bottlenecks, define measurable OKRs (e.g., OpEx reduction, handle-time reduction, automation rate), and manage end-to-end discovery, delivery, and rollouts. Success is measured by reduced manual work, lower operational cost, improved internal adoption, and decreased engineering toil.










