Lead and develop a high-performing Technical Support organization for Red Hat products, manage complex customer escalations, drive operational and organizational improvements, and partner with Engineering, Product, Sales, and Customer Success. Role requires 8+ years of people leadership in enterprise technical or product support, experience with enterprise software/cloud/infrastructure, and fluent Mandarin and English communication skills.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Join Ashby's APAC support team based in Australia to own complex, end-to-end SaaS troubleshooting (including integrations and configuration issues), communicate technical issues to varied audiences, work on projects that improve support workflows and enablement, and support B2B customers across SMB to enterprise. The role emphasizes deep product knowledge, technical problem solving, and thoughtful asynchronous communication.

Red Hat is hiring a Customer Site Reliability Engineer on the OpenShift Managed Cloud Services team to manage large-scale distributed systems, lead customer escalations and incident response, automate operations, and drive reliability improvements. The role is customer-facing, requires advanced experience with OpenShift/Kubernetes, Linux, public cloud platforms (AWS/Azure/GCP), enterprise monitoring (Prometheus preferred), configuration management (Ansible/Terraform) and software engineering (Go preferred). Responsibilities include on-call participation, documentation for a knowledge base (KCS), mentoring teammates, and collaborating across Technical Account Management, DevOps and infrastructure teams.