Provide 24x7 technical support to Korean-speaking enterprise customers in APAC for CrowdStrike products. Troubleshoot and resolve issues across Windows, Linux and macOS environments, collaborate with engineering and product teams, create knowledge articles, and work scheduled shifts. Requires 3–8 years' product support experience and professional proficiency in Korean and English.

The Coordinator, Payroll Client Services handles customer payroll inquiries and platform questions via email, chat and phone; follows defined workflows and SLAs, documents cases, escalates complex issues to senior staff, and develops foundational payroll and compliance knowledge. Role is fully remote, based in Australia.

MailerLite seeks a Customer Support Specialist to investigate and resolve complex technical customer issues, collaborate with Technical Support and Engineering, improve self-serve resources, and work alongside AI support. Role requires 2+ years of B2B SaaS live chat and email support experience, fluency in English and Spanish, and familiarity with tools/tech like Intercom, Slack, DNS, API, HTML, WordPress and e-commerce. Remote-first, shift-based covering EMEA or Asia-Pacific hours. Salary stated: 30,000–37,000 USD/year.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Provide primary support for Red Hat enterprise customers (focus on Japan) via phone and email, handle account and subscription inquiries, troubleshoot and escalate issues, and contribute to knowledge base. Native-level Japanese and strong English required; Mandarin is a plus. Minimum 3 years in customer service; Linux/IT background advantageous.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Join Ashby's APAC support team based in Australia to own complex, end-to-end SaaS troubleshooting (including integrations and configuration issues), communicate technical issues to varied audiences, work on projects that improve support workflows and enablement, and support B2B customers across SMB to enterprise. The role emphasizes deep product knowledge, technical problem solving, and thoughtful asynchronous communication.