MailerLite seeks a Customer Support Specialist to manage complex technical and account cases (live chat + email) for a B2B SaaS product. Responsibilities include end-to-end resolution, working with Technical Support and Engineering, contributing Voice of Customer insights, improving self-serve resources, and collaborating with AI support tools. Role requires 2+ years in customer support and fluent English; one role also requires fluent Spanish. Remote, shift-based role with a stated yearly salary range.

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Provide primary phone and email support to Red Hat enterprise customers with a focus on Japanese customers; diagnose and resolve non-technical inquiries, document solutions in the knowledge base, coordinate with internal teams, and work proactively in a remote APAC team. Requires native-level Japanese, strong English, and a minimum of 3 years customer service experience; Mandarin skills and Linux experience are advantageous.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Join Ashby's APAC support team based in Australia to own complex, end-to-end SaaS troubleshooting (including integrations and configuration issues), communicate technical issues to varied audiences, work on projects that improve support workflows and enablement, and support B2B customers across SMB to enterprise. The role emphasizes deep product knowledge, technical problem solving, and thoughtful asynchronous communication.