Chainguard seeks a Senior Customer Success Manager to be the primary post-sales contact for enterprise customers in APJ. The role leads technical onboarding, drives adoption and renewals, coordinates with solutions architects, support, product and engineering, and advocates customer needs internally. Requires 5+ years in enterprise customer-facing roles and relevant domain knowledge in security areas (Supply Chain Security, DevSecOps, AppSec, containers, cloud, vulnerability management). Sydney location preferred; role is remote-first in Australia.

Support Senior Client Success teams on Fortune 100 relationships, execute delivery and engagement strategies for online and in-person training, document costs, produce meeting summaries and delivery reports with qualitative and quantitative data, and track program success via learning and sentiment metrics. Role requires at least 2 years of relevant experience, proficiency with Excel and Google Suite, significant travel (up to 50%), and has a US salary range of $80,000–$85,000.

The Lead Customer Advocacy Manager will own customer advocacy initiatives across Asia Pacific and Japan, identifying and nurturing advocates, creating references and case studies, and partnering with regional and global sales, marketing, and customer success teams. The role requires program and stakeholder management, storytelling skills, and the ability to operate autonomously in a fully remote, asynchronous environment.

The Customer Success Manager will act as a trusted advisor for high-value accounts, owning onboarding, renewal and expansion strategies, driving adoption and customer health, and collaborating with cross-functional teams. Role requires 8+ years customer-facing experience (5+ years in account management or similar), proficiency with Salesforce and Google Workspace, and willingness to travel ~50% for on-site customer engagements.

Lead and scale a Technical Account Management team focused on strategic Elite customers to ensure successful deployment, integration, optimization, and retention across Ping Identity products. Role includes people leadership, operational strategy, proactive risk mitigation, executive advocacy, cross-functional alignment, and serving as escalation lead. Requires 10+ years experience in technical account management or similar and 5+ years people management; preferred IAM protocol knowledge (SAML, OIDC, OAuth, FIDO2) and related security expertise.

The role manages ~40–60 mid-market customers through the full lifecycle, leading onboarding, building success plans, monitoring health, owning escalations, partnering with Account Management and Product, and driving AI adoption. Requires 2+ years in CSM for technical products, experience communicating with developers, and fluency in French, Russian, and/or Spanish. Location: Australia, New Zealand, United Kingdom, or Ireland (remote APAC/EMEA).

The Customer Success Engineer acts as a trusted technical advisor across the customer lifecycle from onboarding to expansion, helping customers build observability pipelines and manage data pipelines (logs, metrics) to achieve outcomes. Requires a minimum of 5 years in related customer-facing/post-sales roles, strong communication and relationship management, experience with observability, IT operations and security, and familiarity with data engineering tools and cloud providers.

Twilio seeks a Senior Manager, Customer Success (based in Australia, remote) to manage and coach Senior CSMs across APJ, oversee enterprise account portfolios, serve as executive escalation contact, and partner with Sales, Services, Product and Support to drive adoption, retention, and revenue growth. The role requires proven leadership in customer success, experience with enterprise customers and regional APJ execution, and roughly 20–25% travel.

First regional Manager of Product Support for APAC at Ashby. Owns and shapes Support operations across APAC, leads and grows a technical B2B SaaS support team (initially ~5 specialists), monitors KPIs and SLAs, resolves escalated technical issues, improves support processes and documentation, and collaborates closely with Product, Engineering, and Customer Success teams.

Ashby is hiring its first APAC Customer Success Manager to own a defined book of upmarket/strategic enterprise customers, focusing on long-term adoption, customer health, configuration, change management, and cross-functional delivery. The role prefers 5+ years in B2B SaaS Customer Success, involves hands-on configuration and coaching, and may require travel up to 10% within APAC.