Responsible for technology and product consulting, technical sales support, high-level and in-depth technical presentations, RFI/RFP support, organizing and leading PoCs, and designing solutions to customer requirements. Requires fluent German and English, a strong pre-sales track record, hands-on lab experience and knowledge of L2/L3 switching, IPv4/IPv6, overlay networking, VPNs, Wi‑Fi, network security; familiarity with cloud-managed networking, virtualization, orchestration, SD‑WAN, automation and scripting is advantageous. OTE listed between 90,000–110,000 (OTE, 70/30 split). Flexible work model and domestic/international travel expected.

Remote Senior Technical Support Engineer role supporting enterprise customers of a cybersecurity SaaS. Responsibilities include troubleshooting complex frontend/backend issues, working with engineering/product/security teams, debugging and building small automation tools, and mentoring other support engineers. Requires 5+ years in software engineering or technical support, proficiency in Python, JavaScript, HTML, CSS, and experience with distributed systems and web security.