The Staff Program Manager on CX Operations & Programs will lead strategic, cross-functional initiatives (Voice of Customer, customer content, advocacy, engagement) to turn customer insight into action, improve customer journeys, and drive adoption. The role is remote in the United States or Canada (preference for Eastern Time), requires 6+ years of program/operations experience, familiarity with AI-enabled tools and automation, and experience influencing cross-functional partners. USA salary range listed: $131,000–$190,000 USD/year; Canada range listed separately in the posting.

1Password is hiring a Senior Digital Customer Success Campaign Manager (remote within the U.S. or Canada). The individual contributor will build scalable digital customer success programs across onboarding, activation, adoption, and growth—owning campaign strategy, execution, analytics, experimentation, and cross-functional alignment. The role requires 6+ years in digital/lifecycle/customer success or related SaaS fields and hands-on experience with customer success/marketing automation tools. USA-based salary range listed: $121,000–$146,500 USD per year; Canada-based range is also provided in the posting.

Join 1Password’s Technical Account Management team to guide customers from onboarding through adoption and renewal. Responsibilities include leading technical implementations (integrations, configuration, security reviews), advising on identity protocols (SSO, SAML, OIDC, SCIM) and security frameworks (SOC 2, ISO 27001, GDPR), creating scalable resources and playbooks, and mentoring peers. Required: 8+ years in a customer-facing technical role (TAM, Solutions Architect, Solutions Engineer, Implementation Consultant), experience with SaaS, cloud infrastructure, scripting/software development, DevOps tools (Docker, Kubernetes, CLI). Role is remote within the US or Canada; go-to-market roles have an in-person onboarding in Toronto. Occasional travel may be required.

Senior CSM role (UK remote) responsible for independently managing moderately to highly complex accounts: owning success plans, driving adoption and measurable ROI, leading value-driven EBRs with VP/C-suite stakeholders, managing renewals and expansion, and mentoring peers. Requires 6+ years in customer-facing SaaS roles and experience with tools/practices such as Gainsight and Salesforce. UK salary range £73,000–£106,000 (base).

The Account Specialist, Growth will manage a high-volume portfolio of very small business customers and inbound prospects, guiding them through the full sales cycle (discovery, demos, proposals, negotiations, and close), maintaining pipeline and forecasts in Salesforce, and partnering with cross-functional teams to remove blockers. The role is hybrid (3 days/week in Toronto) and commission-eligible; base salary range is CAD 55,000–77,000 per year.

The Senior Technical Account Manager will guide technical onboarding and implementations, drive adoption and expansion, act as a technical advisor on identity/access and device trust, mentor peers, and contribute to scalable TAM processes. Requires 6+ years in customer-facing technical SaaS or security roles and experience with identity protocols (SSO/SAML/OIDC, SCIM), security frameworks (SOC 2, ISO 27001, GDPR), cloud tooling (Docker, Kubernetes), and scripting/automation.

Lead and scale multi-layered technical implementation and onboarding teams for 1Password, owning team strategy, capacity planning, standards for technical engagement, and cross-functional alignment. Requires 8+ years in post-sale SaaS roles, experience managing managers, technical depth with identity/security technologies (SSO, SCIM, AD/Okta/Azure AD, APIs), and experience driving customer lifecycle outcomes including onboarding, adoption, renewal, and expansion. USA and Canada salary ranges provided.