Senior technical leader in Customer Success focused on high-severity escalation management, deep debugging and source-code analysis, automation and AI-driven improvements, maintaining ticket quality in Zendesk, participating in on-call rotation, partnering with Product and Engineering to reduce recurring issues and improve platform stability for enterprise customers of Tyk's API management platform.

Act as the technical owner of customer success post-sale: lead onboarding to production readiness, advise on architecture and best practices, troubleshoot production issues, deliver workshops/enablement, and collaborate with Account Managers, Presales, Support, Product, and Engineering to drive adoption and successful outcomes.