Provide Level 1 service desk support as the single point of contact for Percona staff: handle tickets, chat, and calls; triage incidents and service requests; maintain and create documentation; assist with onboarding/offboarding, access provisioning, compliance tasks, vendor requests, and equipment procurement. Role is remote, 40 hours/week with 12-hour shift coverage (9:00–21:00 UTC on weekdays) and a mix of core and flexible hours.

Percona is hiring a remote MongoDB Database Support Engineer for the Americas to provide professional technical support for MongoDB, resolve complex customer issues, assist other support engineers, and contribute support content. Requires strong MongoDB and RDBMS knowledge, Linux administration, experience with containers and cloud providers (AWS/GCP/Azure/DigitalOcean), troubleshooting skills, English customer-facing experience, and occasional travel. Preferred: Percona Backup for MongoDB, MongoDB Atlas, monitoring tools, configuration management, Python/Go, and 2+ years MySQL experience.

Percona is hiring a remote PostgreSQL Database Support Engineer for the EMEA region. Responsibilities include investigating and resolving production database issues, performance tuning, backup and recovery (pgBackRest, WAL-G, pg_basebackup, PITR), high-availability work, Linux administration, monitoring, and producing community/customer-facing content (knowledgebase articles, blogs, webinars). Occasional travel for meetings, conferences or customer visits is required. English customer-facing communication is required.