Zapier seeks an Automation Strategist (IC4/IC5) in Customer Success to advise enterprise customers on automation and AI strategy, identify and deploy high-value use cases, design orchestration and governance, and drive measurable ROI and expansion. Requires 5+ years in SaaS-related customer success, consulting, solutions, or product/process strategy, strong communication, data-informed decision making, and cross-functional stakeholder management. Location: USA & Canada.