The Director, India is the senior-most local leader accountable for Zapier's India entity: ensuring statutory, tax, and financial compliance; acting as the primary liaison to global leadership; partnering with external auditors and advisors (e.g., Deloitte); owning India people decisions and governance rhythms; and managing vendor relationships and local regulatory obligations. Requires extensive India site leadership and compliance experience.

Zapier seeks a Senior Technical Account Manager to act as a senior technical partner for Enterprise customers on the post-sale team. Responsibilities include designing architectures and automations, hands-on building, troubleshooting APIs and integrations, proactive account planning, and representing customer needs to Product and Engineering. Requires 7+ years in TAM, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role. Position is remote and specifies Pacific Time (PST) working hours; locations referenced include Canada and Central & South America.

Zapier seeks a Manager, GTM Analytics to run a central analytics team for Marketing, Sales, RevOps, and Customer Ops across the Americas. The role is hands-on and requires strong SQL, GTM domain expertise, statistical reasoning, and experience managing analysts. Responsibilities include funnel and campaign reporting, forecasting, experimentation readouts, building self-service analytics and AI-assisted workflows, QA, and stakeholder-facing analytics.

The Incident Operations Specialist will maintain and operate incident tooling (incident.io, PagerDuty, Slack workflows), build and sustain AI-powered automation and workflows, analyze incidents and run postmortems to drive program improvements, and own data quality and reporting (Databricks, Grafana, Looker). The role requires proven incident response experience and strong AI fluency; it is an operations position with technical depth (SQL, API integrations, lightweight prototyping), reporting to the Incident Program Manager and supporting the Incident Commander community.

Zapier is hiring a Staff Backend Engineer to own long-term architecture and platform vision for the Commerce Zone, including billing, pricing, payments, checkout, and entitlements. The role requires driving cross-team alignment, building configurable pricing and packaging infrastructure, improving reliability and observability, and mentoring engineers. Many strong candidates have 8+ years of experience; domain experience in billing, subscriptions, and payments is emphasized.

Zapier is hiring a Sales-Assist Representative located in India (work hours ~9:00 pm-7:00 am IST). The role involves primarily live chat support via Zendesk (4+ hours/day), conducting virtual demos over Zoom, qualifying and converting leads (including handling PQLs), and providing product/API technical guidance. Requires 4+ years of relevant experience in technical sales or solutions roles, strong English comprehension, use of AI/automation in workflows, and excellent written and cross-cultural communication.

Zapier is hiring a Mid‑Market Account Executive to sell its AI-powered automation/orchestration platform to companies up to ~1,000 employees. The role owns the full sales cycle (prospecting through close and expansion), emphasizes outbound pipeline generation, and requires experience with SaaS sales (2–5 years), familiarity with integrations/APIs, ability to address security/scalability/compliance concerns, and strong cross‑functional and executive‑level communication. The company is remote‑first but expects in‑field presence for events and briefings.