Manage a portfolio of primarily U.S. federal (and select SLED) customers to accelerate onboarding, adoption, time-to-value, and renewal confidence for Sonatype products. Operate in a scaled, signal-driven engagement model using telemetry and lifecycle milestones; provide proactive guidance on DevOps/CI/CD, artifact management, and OSS governance/security; collaborate with Sales, Product, Engineering, Support, and Services. Role expects regular use of GenAI tools. Minimum 4 years' relevant federal-facing customer success/technical account management or similar experience.

The role is a post-sale Customer Success Manager at Sonatype (UK - Remote). Responsibilities include leading structured customer motions to accelerate onboarding and adoption, monitoring customer health, surfacing expansion signals, and collaborating with Sales, Support, Product, and Services. Requires customer-facing experience in B2B SaaS or similar, technical credibility in DevOps/CI/CD/artifact management/OSS security, and habitual use of GenAI tools to improve execution.

Responsible for proactively closing subscription renewals and related expansions, reviewing customer usage and subscription history, preparing renewal quotes and ordering documents, and engaging customers to ensure successful renewals. Requires experience in high-volume environments, attention to detail, familiarity with Salesforce/CRM, and advanced professional English. This role is remote for candidates in Colombia.