The Service Delivery Manager will own operational delivery and client success for a portfolio of enterprise accounts, coordinating with engineering, QA, product and commercial teams to ensure timely, high-quality data delivery against SLAs. The role requires 5+ years in service delivery or client-facing operations, experience with SLA/KPI management, CRM tools (e.g. Salesforce), and familiarity with web scraping or data pipelines.

The Service Delivery Manager owns day-to-day operations, SLA/KPI tracking, escalation handling and client communication for a portfolio of enterprise accounts. The role coordinates across engineering, QA, product and commercial teams to ensure timely, high-quality data delivery, monitor feed performance, manage change requests and contribute to margin and risk management.