Help Scout is hiring a Director, Performance Marketing (U.S.-only) to set and execute paid and performance marketing strategy across search, display, social and new channel experiments. The role requires owning channel strategy, budget allocation, creative and copy iteration, attribution to pipeline and revenue, experimentation, and close partnership with Sales, RevOps, Product and organic teams. Requires 7+ years in performance/growth marketing for B2B SaaS and experience with analytics tools (e.g., Google Analytics, Google Tag Manager) and attribution platforms.

Help Scout seeks a Director of Product Marketing (US-only) to set and execute product marketing strategy, build and scale the product marketing function, enable Sales and Support, own major product launches, and represent the company externally. Reports to the VP of Marketing and manages the Lead Product Marketing Manager. Candidate should have significant product marketing experience in B2B SaaS or AI.

Lead the Intelligence product group end-to-end (Agent and Signal): set vision and strategy, drive roadmaps, define monetization and pricing, ship AI-enabled features, and hire and manage PMs. Role requires experience shipping AI-powered, zero-to-one B2B SaaS products, strong data and monetization instincts, technical fluency to work with engineers, and excellent written communication. This role is open to US-based applicants only and the company does not sponsor visas.

Lead the Conversations product group end-to-end, owning vision, roadmap, monetization, and revenue growth for Inbox and Copilot. Role is hands-on and people-lead: ship AI-powered features, collaborate across Autonomy, GTM, and CS, spend time with customers, and build/manage the Conversations PM team. Position is open only to applicants based in the United States.

Help Scout is hiring a VP of Marketing (100% remote, open to US-based candidates) to lead Brand & Content, Performance, and Product Marketing. The role is accountable for marketing-driven revenue and KPIs, shaping the company’s strategic narrative and ICP as it moves upmarket and adopts AI-driven positioning, and partnering closely with Product, Sales, and RevOps. Candidates should have senior marketing leadership experience in B2B SaaS and a track record of driving outcomes across the full customer journey.

Help Scout is hiring a US-based Lead/Principal Product Manager for Growth to own vision, roadmap, and execution for growth across signup, onboarding, activation, trial-to-paid conversion, and expansion into AI product lines. The role builds experimentation practices, growth frameworks and playbooks, contributes to pricing and packaging, and partners with design, engineering, marketing, sales, and CS. Requires 5+ years in product, direct experience leading growth in B2B SaaS with trial/freemium motions, strong data and writing skills, and fluency using AI tools as part of product work.

Full-time senior Platform/Backend Engineer on the Search and Data Services team responsible for building and scaling large-scale search and reporting services, evolving streaming data pipelines, improving search relevancy and data indexing, and supporting production reliability. Tech stack includes Kotlin, Java, JavaScript, PHP, Elasticsearch, ClickHouse, Solr, Kafka, Flink, RabbitMQ, MySQL/PostgreSQL, and AWS. Role is remote and requires at least 4 hours overlap with Central European working hours; hiring limited to the United States.

Help Scout is hiring a Mid/Senior Product Engineer on the Intelligence team to design and ship end-to-end, customer-facing intelligence features with a front-end focus (strong JavaScript/TypeScript and React). The role expects full‑stack capability, experience with AI/LLM tooling, production readiness (monitoring, reliability, instrumentation), and frequent use of AI development tools. The position is fully remote and Help Scout does not sponsor visas.

Help Scout seeks a staff-level product engineer to ship customer-facing AI features end-to-end: LLM-backed flows, retrieval/embeddings (RAG), agentic tool-calling, and a fast, accessible UI. Role emphasizes strong JavaScript/TypeScript and React front-end craft, full-stack ownership (Kotlin/Java/PHP backend stack and data tools listed), AI quality practices (evaluation, guardrails, monitoring), and close customer interaction. Position is fully remote; Help Scout does not sponsor visas.

Role on the Agents team building end-to-end AI-powered customer support experiences. Responsibilities include shipping LLM-backed flows, retrieval and embeddings, agentic tool-calling, and polished accessible UIs; building evaluations, guardrails, monitoring, and production readiness; and working closely with PMs, designers, and customers. Tech stack includes TypeScript/React, Kotlin/Java/PHP, Elasticsearch, ClickHouse, Kafka, Flink, RabbitMQ, MySQL/PostgreSQL, vector search, and AWS.