Own a book end-to-end from onboarding through adoption and renewal, build multi-threaded relationships across customer organizations, lead executive business reviews and regular check-ins, monitor and escalate risk, own renewals (measured on net dollar retention), surface expansion opportunities to the expansion team, and bring the voice of the customer to Product and cross-functional teams. Role is remote; OTE listed at $139K–$160K. Help Scout does not sponsor visas.

Help Scout is hiring a VP of People to lead the full employee lifecycle and People programs for a remote-first, scaling B2B SaaS company. Responsibilities include recruiting, onboarding, people and organizational development, global compensation, organizational design, performance management, employee retention and engagement, remote-work systems, and using data and AI to guide People strategy. Role is 100% remote and open to US-based candidates; Help Scout does not sponsor visas.

Lead the Growth & Monetization product function, owning the roadmap, experimentation practice (new business and expansion), and cross-product pricing/packaging framework. Accountable for revenue results, hiring and managing PMs, partnering with design, engineering, GTM, and other product leaders; requires 5+ years leading growth in B2B SaaS with trial/freemium motions and hands-on experimentation experience.

Help Scout seeks a mid-market Account Executive (US hires only) with 8+ years of full-cycle B2B SaaS sales experience. The role is outbound-focused (≥75% self-sourced), involves running 3–6 month deals with ACV ~$25–75K, building the upmarket playbook, cross-functional collaboration, and using AI and a modern GTM stack to scale prospecting. Compensation listed: $100K base; $200K OTE.

Help Scout is hiring a Director, Performance Marketing (U.S.-only) to set and execute paid and performance marketing strategy across search, display, social and new channel experiments. The role requires owning channel strategy, budget allocation, creative and copy iteration, attribution to pipeline and revenue, experimentation, and close partnership with Sales, RevOps, Product and organic teams. Requires 7+ years in performance/growth marketing for B2B SaaS and experience with analytics tools (e.g., Google Analytics, Google Tag Manager) and attribution platforms.

Help Scout seeks a Director of Product Marketing (US-only) to set and execute product marketing strategy, build and scale the product marketing function, enable Sales and Support, own major product launches, and represent the company externally. Reports to the VP of Marketing and manages the Lead Product Marketing Manager. Candidate should have significant product marketing experience in B2B SaaS or AI.

Lead the Conversations product group end-to-end, owning vision, roadmap, monetization, and revenue growth for Inbox and Copilot. Role is hands-on and people-lead: ship AI-powered features, collaborate across Autonomy, GTM, and CS, spend time with customers, and build/manage the Conversations PM team. Position is open only to applicants based in the United States.

Help Scout is hiring a Mid/Senior Product Engineer on the Intelligence team to design and ship end-to-end, customer-facing intelligence features with a front-end focus (strong JavaScript/TypeScript and React). The role expects full‑stack capability, experience with AI/LLM tooling, production readiness (monitoring, reliability, instrumentation), and frequent use of AI development tools. The position is fully remote and Help Scout does not sponsor visas.