Provide telephone-based support and case coordination for customers affected by identity theft, fraud, and data breaches. Responsibilities include conducting customer interviews, reviewing and analysing case information, documenting evidence, liaising with clients and third parties (creditors, government agencies), escalating to specialists, and using Microsoft Office and CRM/case management systems. Fluent Croatian and English required.

Provide empathetic telephone-based support to customers impacted by identity theft, fraud, and data breaches. Responsibilities include conducting interviews, reviewing and documenting case information, coordinating with internal and external stakeholders, preparing correspondence, and escalating complex cases. Role requires fluency in Dutch and English and experience with case management/CRM systems; it is a shift-pattern remote role based in the United Kingdom with occasional in-person attendance.