First regional Manager of Product Support for APAC at Ashby. Owns and shapes Support operations across APAC, leads and grows a technical B2B SaaS support team (initially ~5 specialists), monitors KPIs and SLAs, resolves escalated technical issues, improves support processes and documentation, and collaborates closely with Product, Engineering, and Customer Success teams.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Ashby is hiring a Product Support Engineer for AMER (remote in the US or Canada). The role investigates complex customer issues involving integrations, APIs, logs, databases, migrations and workflows, produces validated escalations for Engineering, improves documentation and enablement, and helps shape regional support practices.

Ashby is hiring a Product Support Engineer for EMEA to investigate and resolve complex issues involving integrations, APIs, logs, data, configuration, and workflows. The role owns escalations to Engineering (providing reproducible evidence and root-cause hypotheses), improves documentation and enablement, and establishes EMEA coverage and handoff practices across European time zones. Locations explicitly listed include multiple European countries.

Director-level role to set the vision and operating model for Support Engineering at Ashby (Americas). Directly manage the Support Engineering Manager and collaborate with frontline Support, Product, and Engineering to define escalation criteria, triage, investigation, reporting, diagnostics, tooling, and enablement. Requires experience leading support/technical support functions in B2B SaaS, technical depth with APIs, integrations, logs, databases and debugging, and strong cross-functional leadership to drive product and process improvements. Remote - US.

Provide technical B2B SaaS support for APAC customers: troubleshoot integrations, reproduce and resolve complex issues, guide customers through detailed workflows and best practices, handle tickets end-to-end, and contribute to projects (e.g., synthesizing engineering work, building workflow automation). Requires strong technical troubleshooting, clear audience‑appropriate communication, ownership in asynchronous environments, and experience supporting SMB to enterprise customers.

Ashby is hiring Product Support Specialists across EMEA to work one weekend day in exchange for a weekday off (typical schedules: Tue–Sat or Sun–Thu). The role focuses on owning complex SaaS troubleshooting from report through resolution, handling integrations, reproducing and diagnosing issues, escalating when appropriate, and contributing to projects such as enablement and workflow automation. Onboarding includes product training and taking tickets in week one.

Provide day-to-day technical support for Ashby customers across SMB to enterprise, handling complex SaaS troubleshooting (integrations, configuration, reproducing ambiguous behavior), communicating with varied audiences, and working on projects such as technical enablement and workflow automation. Role is remote and focused on ticket-based customer support in North America.

Join Ashby's APAC support team based in Australia to own complex, end-to-end SaaS troubleshooting (including integrations and configuration issues), communicate technical issues to varied audiences, work on projects that improve support workflows and enablement, and support B2B customers across SMB to enterprise. The role emphasizes deep product knowledge, technical problem solving, and thoughtful asynchronous communication.

Ashby is hiring a hands-on Support Engineering Manager for the Americas to lead and mentor Support Engineers, stay close to complex investigations (APIs, integrations, logs, databases, code-level context), define triage/escalation standards, and partner with Product and Engineering to improve supportability and reduce recurring issues. Role is remote for US and Canada and requires direct people-management experience in technical/support engineering within a B2B SaaS or similar environment.