
Product Support Specialist - APAC
Ashby is hiring Product Support Specialists in APAC to own end-to-end technical support for a complex SaaS product. The role involves troubleshooting integrations and configurations, reproducing ambiguous behavior, communicating with customers across audiences, handling tickets and escalations, and participating in projects to improve support workflows. The position follows a Tuesday–Saturday or Sunday–Thursday day-shift schedule with one weekend day in exchange for a weekday off.