Responsible for new logo acquisition for mid-market accounts (100–1,000 employees) in the UKI/EMEA region. Requires 2+ years of full-cycle closing experience, proven record closing $50k+ ACV deals, experience selling complex platform SaaS in a sales-led GTM, ability to source >50% of pipeline, strong English fluency, and willingness to travel ~25%.

Responsible for winning Mid-Market accounts in Pacific and Central time zones (West territory). Manage full sales cycle from pipeline generation to closed-won, focusing on new logos while covering some expansion/upsell. Role requires 5+ years of full-cycle closing experience, history of closing >$50k ACV deals, experience selling complex platform/SaaS products in a sales-led GTM motion, ability to self-source >30% of pipeline, deliver demos, and maintain real-time CRM updates. Remote-first position covering US and Canada.

Ashby is hiring a Product Support Engineer to establish APAC technical Support Engineering presence. The role investigates escalated issues involving APIs, integrations, logs, databases, and data migrations, produces well-validated escalations for Engineering, improves documentation and enablement, and helps build APAC coverage and handoffs with global teams.

Manager of Contract Management (Renewals) at Ashby responsible for leading and developing a team of six Startup Contract Managers (4 in the Americas, 2 in EMEA). Role focuses on renewal strategy, customer retention, complex negotiations, forecasting accuracy, pricing governance, building scalable operational workflows, and partnering cross-functionally with Sales, Customer Success, RevOps, Product, Legal, Finance, and Support.

Ashby is hiring its first APAC Customer Success Manager to own a defined book of upmarket/strategic enterprise customers, focusing on long-term adoption, customer health, configuration, change management, and cross-functional delivery. The role prefers 5+ years in B2B SaaS Customer Success, involves hands-on configuration and coaching, and may require travel up to 10% within APAC.

Ashby is hiring a French-fluent Mid-Market Account Executive to manage the full sales cycle for mid-market (100–1k employees) new business across EMEA. The role requires 2+ years of full-cycle closing experience, a strong track record closing $50k+ ACV deals, self-sourced pipeline (>50%), SaaS platform sales experience, and willingness to travel at least 25%.

Lead a tenured team of Customer Success Managers serving Ashby’s largest and most complex enterprise customers. Responsibilities include coaching and developing CSMs, driving adoption and retention through process optimization, partnering cross-functionally (Product, Support, Sales, RevOps, Contract Management), and scaling repeatable approaches for an upmarket SaaS product. Role is remote (US).

Lead an EMEA team of Implementation Specialists to deliver high-quality, scalable onboarding and implementation experiences for mid-market (High Touch) customers. Partner cross-functionally on scoping and planning, drive process improvements, and ensure customers achieve predictable time-to-value while operating in a remote-first setting with travel under 10%.

Join Ashby's Professional Services within Customer Success to own technical configuration and execution for new customers, partner with Implementation Specialists, define and run testing plans, and document final configurations. The role is aimed at early-career implementation professionals and is a pathway to more senior implementation specialist positions; work is remote (US and Canada) with infrequent travel (<5%).

Ashby is hiring a Strategic Customer Success Manager for EMEA to manage a book of strategic enterprise customers (~20 accounts, >$2M ARR total). The role focuses on driving product adoption, improving customer health, shaping enterprise playbooks, and working cross-functionally across Sales, Product, Support, and Operations. Applicants should have at least five years of customer success experience in B2B SaaS with experience supporting complex, configurable products.

Ashby is hiring a Mid-Market Customer Success Manager for EMEA to implement, train, and support customers on their B2B SaaS product. The role requires at least two years of B2B SaaS customer success experience, managing a book of ~60 mid-market customers (totaling > $1.5M ARR), and partnering with Sales, Marketing, Product, and Operations to drive adoption, retention, and product value.

Manage and execute end-to-end implementations (about 15 concurrent engagements, each ~8–10 weeks) to drive customer time-to-value. Work remotely with occasional travel (<10%), partner with cross-functional teams, advise on best practices, handle change management, and use analytics/relational data to support implementations.

Ashby is hiring a Mid-Market Customer Success Manager (remote - US) to manage a portfolio of ~60 mid-market customers (~$1.5M total ARR), drive product adoption, deliver trainings and strategic recommendations, collaborate cross-functionally, and support retention and long-term customer value. Requires at least two years of Customer Success experience in B2B SaaS and comfort with technical products, workflows, and integrations.

Hands-on enterprise sales role focused on winning new enterprise accounts in Pacific and Mountain time zones (US & Canada). Responsible for pipeline generation, self-sourcing a majority of pipeline, managing full sales cycle, building consensus with executive stakeholders, closing large deals (many $100K+ ARR), and supporting limited expansion/upsell. Role expects strong prospecting, demo/product acumen, CRM discipline, and team-selling. Travel for company events and customer meetups is required.

Enterprise AE role selling Ashby’s recruiting SaaS to large organizations. Requires a multi-year track record of exceeding $1M+ quotas, closing $100K+ ARR deals, strong outbound prospecting/hunting, executive engagement, consensus building, and willingness to travel for events and customer meetups. Remote positions located across the US and Canada.

The Mid-Market Implementation Specialist will run high-touch, end-to-end implementations for mid-market and smaller enterprise customers, maintaining a book of 15–20 active implementations that typically last 8–10 weeks. Responsibilities include project and stakeholder management, technical configuration of multi-module SaaS systems, change management, advising on best practices, and cross-functional collaboration. Role is remote across several European countries and requires under 10% travel.

Remote role (US and Canada) managing a book of ~20 strategic enterprise customers ( ~$2M+ total ARR). Focus on driving product adoption, customer health, and consultative partnerships; work closely with Sales, Product, Marketing, and Operations. Requires at least five years of customer success experience in B2B SaaS and strong technical/product aptitude.

Responsible for managing and executing complex, concurrent implementations and onboarding projects for strategic (predominantly enterprise) customers; collaborate with customers and internal teams (Customer Success, Sales, Product, Engineering, Operations) to deliver implementations, advise on best practices, support change management, and drive time to value. Remote role covering US and Canada with travel under 10%.

As part of Professional Services within Customer Success, this remote role executes multiple complex B2B SaaS implementations for strategic (predominantly enterprise) customers across EMEA, partners with cross-functional teams, advises on best practices, and may require travel under 10%.

Ashby is hiring Product Support Specialists in APAC to own end-to-end technical support for a complex SaaS product. The role involves troubleshooting integrations and configurations, reproducing ambiguous behavior, communicating with customers across audiences, handling tickets and escalations, and participating in projects to improve support workflows. The position follows a Tuesday–Saturday or Sunday–Thursday day-shift schedule with one weekend day in exchange for a weekday off.