The Support Trainer will develop and deliver onboarding and continuous-learning programs for Support, create training materials (guides, videos, tutorials), facilitate workshops and coaching, and use trainee and performance data (ramp speed, CSAT, QA) to iterate on content. The role requires prior experience designing or delivering training in Support or customer-facing technical functions—ideally in B2B SaaS—and regular hands-on time handling support tickets to stay connected to frontline work.

Ashby is hiring an Integrations Consultant to lead technical, customer-facing HCM integration projects (Workday, UKG, ADP, Oracle, SAP SuccessFactors). The role involves defining technical requirements, advising on integration best practices and configurations, coordinating with cross-functional teams (Product/Engineering, Implementation, CSMs, Sales Engineers), and delivering integrations to achieve customer outcomes. The position is remote within the US and prefers availability in the EST time zone.

First regional Manager of Product Support for APAC at Ashby. Owns and shapes Support operations across APAC, leads and grows a technical B2B SaaS support team (initially ~5 specialists), monitors KPIs and SLAs, resolves escalated technical issues, improves support processes and documentation, and collaborates closely with Product, Engineering, and Customer Success teams.

The Real Time Analyst translates WFM forecasts into day-to-day schedules, monitors live queue and team activity, makes real-time coverage adjustments, builds dashboards and surfacing intraday signals, and partners with the WFM Lead and Support Managers to keep service levels healthy. Role emphasizes humane, flexible scheduling and collaborative problem-solving rather than adherence policing.

Remote (US/Canada) role leading a team of Solutions Engineers that partner with Account Executives on mid‑market SaaS deals. Responsible for hiring and developing SEs, overseeing demos, trials, technical evaluations and RFPs, standardizing demo/workflow processes, providing product feedback, and building scalable enablement and infrastructure to improve execution and revenue outcomes.

Manager of Contract Management (Renewals) at Ashby responsible for leading and developing a team of six Startup Contract Managers (4 in the Americas, 2 in EMEA). Role focuses on renewal strategy, customer retention, complex negotiations, forecasting accuracy, pricing governance, building scalable operational workflows, and partnering cross-functionally with Sales, Customer Success, RevOps, Product, Legal, Finance, and Support.

Ashby is hiring its first APAC Customer Success Manager to own a defined book of upmarket/strategic enterprise customers, focusing on long-term adoption, customer health, configuration, change management, and cross-functional delivery. The role prefers 5+ years in B2B SaaS Customer Success, involves hands-on configuration and coaching, and may require travel up to 10% within APAC.

Lead an EMEA team of Implementation Specialists to deliver high-quality, scalable onboarding and implementation experiences for mid-market (High Touch) customers. Partner cross-functionally on scoping and planning, drive process improvements, and ensure customers achieve predictable time-to-value while operating in a remote-first setting with travel under 10%.

Join Ashby's Professional Services within Customer Success to own technical configuration and execution for new customers, partner with Implementation Specialists, define and run testing plans, and document final configurations. The role is aimed at early-career implementation professionals and is a pathway to more senior implementation specialist positions; work is remote (US and Canada) with infrequent travel (<5%).

Ashby is hiring a Strategic Customer Success Manager for EMEA to manage a book of strategic enterprise customers (~20 accounts, >$2M ARR total). The role focuses on driving product adoption, improving customer health, shaping enterprise playbooks, and working cross-functionally across Sales, Product, Support, and Operations. Applicants should have at least five years of customer success experience in B2B SaaS with experience supporting complex, configurable products.

Ashby is hiring a Mid-Market Customer Success Manager for EMEA to implement, train, and support customers on their B2B SaaS product. The role requires at least two years of B2B SaaS customer success experience, managing a book of ~60 mid-market customers (totaling > $1.5M ARR), and partnering with Sales, Marketing, Product, and Operations to drive adoption, retention, and product value.

Manage and execute end-to-end implementations (about 15 concurrent engagements, each ~8–10 weeks) to drive customer time-to-value. Work remotely with occasional travel (<10%), partner with cross-functional teams, advise on best practices, handle change management, and use analytics/relational data to support implementations.

Ashby is hiring a Mid-Market Customer Success Manager (remote - US) to manage a portfolio of ~60 mid-market customers (~$1.5M total ARR), drive product adoption, deliver trainings and strategic recommendations, collaborate cross-functionally, and support retention and long-term customer value. Requires at least two years of Customer Success experience in B2B SaaS and comfort with technical products, workflows, and integrations.

The Mid-Market Implementation Specialist will run high-touch, end-to-end implementations for mid-market and smaller enterprise customers, maintaining a book of 15–20 active implementations that typically last 8–10 weeks. Responsibilities include project and stakeholder management, technical configuration of multi-module SaaS systems, change management, advising on best practices, and cross-functional collaboration. Role is remote across several European countries and requires under 10% travel.

Remote role (US and Canada) managing a book of ~20 strategic enterprise customers ( ~$2M+ total ARR). Focus on driving product adoption, customer health, and consultative partnerships; work closely with Sales, Product, Marketing, and Operations. Requires at least five years of customer success experience in B2B SaaS and strong technical/product aptitude.

Responsible for managing and executing complex, concurrent implementations and onboarding projects for strategic (predominantly enterprise) customers; collaborate with customers and internal teams (Customer Success, Sales, Product, Engineering, Operations) to deliver implementations, advise on best practices, support change management, and drive time to value. Remote role covering US and Canada with travel under 10%.

As part of Professional Services within Customer Success, this remote role executes multiple complex B2B SaaS implementations for strategic (predominantly enterprise) customers across EMEA, partners with cross-functional teams, advises on best practices, and may require travel under 10%.

The Renewal/Contract Manager will handle annual renewals, month-to-month subscriptions, contract questions, and related administrative tasks for Ashby’s startup/SMB accounts (up to 100 employees). The role requires negotiating pricing and terms, building customer trust, coordinating with Sales and Customer Success, maintaining CRM records, and identifying growth opportunities to support retention and expansion.