Ashby is hiring a Recruiting Operations Consultant to support High Touch Mid Market customers as part of the Customer Education team. Responsibilities include delivering RecOps Connects and paid consulting engagements focused on recruiting strategy, analytics interpretation, and operational best practices; scoping and delivering SOW-based engagements with AEs/CSMs/Professional Services; creating scalable educational content (courses, guides, webinars, playbooks); enabling CSMs on RecOps strategies; and collaborating with Product and Professional Services. Role is remote (US) and requires 2+ years of experience in recruiting operations, analytics, and process design.

Manage and execute multiple complex onboarding and implementation projects for strategic (predominantly enterprise) customers, working remotely in the Pacific Time Zone. Role requires technical proficiency with configurable B2B SaaS products, stakeholder alignment, change management, cross-functional collaboration, and limited travel (<10%) for strategic engagements.

As a Mid-Market Implementation Specialist on the Professional Services/Customer Success team, you will run end-to-end implementations of Ashby’s SaaS solution for mid-market and smaller enterprise customers (roughly 15 active implementations at once, each 4–8 weeks). Responsibilities include defining scope, aligning stakeholders, executing implementation plans, advising on best practices, and collaborating cross-functionally. Role is remote for US/Canada within EST/CST timezones and requires willingness to travel <10%.

First Manager of Product Support in APAC, responsible for leading a team of ~5 Product Support Specialists, developing regional support strategy, handling escalations, monitoring KPIs and SLAs, and collaborating with Product, Engineering, and Customer Success. Role emphasizes building processes, technical understanding of APIs/integrations, and coaching the support team.

The Real Time Analyst will build and maintain global schedules, monitor queues and team activity in real time, make live adjustments to preserve SLAs and flexibility, develop dashboards and insights to improve planning, and partner closely with the WFM Lead, Support Managers, and Support Operations. The role is remote (US and Canada) and focuses on humane, scalable scheduling and intraday management rather than adherence policing.

Remote (US/Canada) role leading a team of Solutions Engineers that partner with Account Executives on mid‑market SaaS deals. Responsible for hiring and developing SEs, overseeing demos, trials, technical evaluations and RFPs, standardizing demo/workflow processes, providing product feedback, and building scalable enablement and infrastructure to improve execution and revenue outcomes.

Ashby seeks an Engagement Manager to scope and design enterprise implementations, create and negotiate Statements of Work, partner closely with Sales and Solutions Engineering, and ensure smooth handoffs to post-sales teams. The role focuses on increasing enterprise win rates, accelerating time-to-value, and improving long-term customer outcomes. Remote role for US and Canada.

Lead and develop a global team of Startup Contract Managers (6 total: 4 in Americas, 2 in EMEA) focused on renewals, pricing conversations, contract negotiations, and long-term commercial partnerships. Responsibilities include coaching, building scalable renewal processes and operational workflows, improving forecasting and CRM hygiene, partnering cross-functionally (Customer Success, Sales, RevOps, Product, Legal, Finance, Support), and translating negotiation strategies into playbooks and enablement materials. Role is within a B2B SaaS company (Ashby) and emphasizes operational rigor, commercial judgment, and team development.

Ashby is hiring its first Customer Success Manager in APAC to serve as both Implementation Specialist and CSM for a book of upmarket enterprise customers. The role owns end-to-end customer journeys — implementation, onboarding, adoption, customer health, and value realization — and partners cross-functionally with Sales, Product, Support, Professional Services, and Operations. The role prefers candidates with 5+ years in B2B SaaS customer success working with complex, configurable products and enterprise customers.

As Ashby's first dedicated Value Consultant you'll build and iterate the value-selling framework, impact assessments, and tooling, partnering closely with Solutions Engineers on strategic enterprise deals (roughly 80% pre-sales) and Customer Success on realization (roughly 20% post-sales). The role requires running executive-level value conversations, crafting customer-specific business cases, enabling SEs and CSMs through training and resources, and iterating processes based on outcomes. Candidates should have 5+ years of value consulting or value engineering experience in SaaS and experience building in-house value motions.

Lead and coach a team of tenured CSMs managing large books of mid-market customers (~60 customers per CSM). Drive adoption, value realization, retention, and scalable operational approaches (playbooks, systems, processes). Partner with Implementation, Support, Product, and Sales to ensure a consistent customer lifecycle experience. Requires experience leading CSMs in a SaaS environment, a data-driven and operational mindset, and strong coaching and cross-functional collaboration skills.

Hire to lead and scale an EMEA-based team of Implementation Specialists focused on Dedicated (Strategic and High Touch) customers. Responsible for implementation delivery, project scoping and planning, cross-functional alignment, process improvements and ensuring predictable time-to-value; role is remote-first with travel under 10%.

Remote (European Union) Strategic Customer Success Manager role partnering with Ashby’s largest and most complex enterprise customers to drive adoption, customer health, and long-term value. Responsibilities include deep product and domain expertise, configuring the product for customer workflows, crafting training, proactively managing customer health through multi‑threaded relationships, and working closely with Sales, Product, Support, and Operations. Requires a minimum of 5 years' customer success experience in B2B SaaS.

Ashby is hiring a mid-level Startup Customer Success Manager based in the US or Canada (remote). The role requires at least 2 years of customer-facing experience (e.g., Startup CS Manager, Account Manager, or Program Manager) supporting a complex SaaS product. Responsibilities include creating onboarding materials and webinars, responding to customers via email and calls, owning a book of customers in a pooled 1:many model, and leading medium/large internal projects (examples: in-app onboarding with Amplitude, webinar series, retention best practices).

Ashby is hiring a Mid‑Market Customer Success Manager for EMEA to run 4–8 week implementations, support adoption, and manage a book of mid‑market customers (typically ~60 accounts). The role requires at least two years of B2B SaaS customer success experience, strong cross‑functional collaboration, training and product expertise, and focus on adoption and retention rather than variable pay-driven commercial selling.

Ashby seeks a Mid-Market Implementation Specialist to manage and execute end-to-end implementations for mid-market and smaller enterprise customers. The role is remote (US and Canada), aligned to PST/MST timezones, involves managing ~15 active 4–8 week implementations concurrently, partnering across Customer Success, Sales, Product and Engineering, and requires technical proficiency with multi-module SaaS systems, analytics, relational data, and strong project and change management skills. Travel under 10% is expected.

Ashby is hiring a High-Touch (Mid-Market) Customer Success Manager (Remote - US) to partner with ~60 mid-market customers (~$1.5M total ARR) to drive product adoption, deliver trainings and partnership reviews, identify expansion opportunities, and collaborate with Sales, Product, Support, and Operations. Role requires at least 2 years of Customer Success experience in B2B SaaS and strong skills in account management, cross-functional collaboration, technical/product expertise, and communication. The role focuses on adoption and engagement (renewals/upsells handled by Contract Managers) and does not include variable pay.

Remote role supporting Ashby's largest customers in the US and Canada. Requires 5+ years in B2B SaaS customer success, managing a book of strategic accounts (~20 customers, >$2M ARR total), driving adoption, configuring product solutions, delivering training, collaborating with Sales/Marketing/Product/Operations, and using data and CRM-driven operations.

The role leads and executes multiple complex implementations concurrently for strategic (predominantly enterprise) customers, partnering cross-functionally across Customer Success, Sales, Product, Engineering, and Operations. Requires technical familiarity with configurable B2B SaaS products, change management, customer-facing communication, and travel under 10% for strategic engagements.