The Senior Client Success Manager will manage a portfolio of complex, high-impact utility programs end-to-end, serve as a strategic advisor to clients and internal teams, lead renewals and expansion, resolve escalations, analyze and present program performance, and help elevate Client Success practices. The role prefers 5+ years in customer success or account management, with experience in SaaS/enterprise software and preferred experience in utilities or renewable energy.

EnergyHub seeks a Client Success Manager to own end-to-end client relationships for utility programs: launch and operate programs with device partners, present data-driven results, support renewals/expansions, and work cross-functionally with sales, product and engineering. Requires 3–5 years in technology services or customer success (SaaS preferred) and a BA/BS.

Manage end-to-end client relationships and program operations for utilities, support program launches, present data-driven results, and collaborate with sales, product, engineering and marketing. Requires strong communication, project/program management, analytical skills, and 3–5 years in technology services or customer success; a BS/BA is required.