Augury is hiring a remote Client Partner for scaled accounts to manage a high-volume portfolio (up to ~100 accounts) across SMB and mid-market segments. The role owns renewals and retention, maintains data-driven forecasts, identifies at-risk accounts, drives mitigation plans, and executes standardized scalable engagement models. Requires 5+ years of experience in customer success/account management, familiarity with Gainsight and Salesforce, and domain knowledge in industrial manufacturing or digital transformation. Listed pay range: $120,000–$155,000 OTE (for CO, CA, NYC).

Role involves acting as a trusted advisor to technical project leads and maintenance/reliability stakeholders to drive facility-level adoption and expansion of an IoT machine health solution. Responsibilities include onboarding, training, troubleshooting IoT issues, coordinating with Product and Engineering on customer feedback, and establishing post-implementation adoption activities. Requires 3+ years customer-facing experience in vibration analysis, reliability, or maintenance operations; minimal travel.

Owner of a portfolio of strategic enterprise accounts focused on retention, renewal execution, and upsell/cross-sell. Role requires building accurate renewal/expansion forecasts, driving adoption and value realization, executing account plans, and partnering with Sales, Product, Support, and Delivery. Requires 7+ years in software/hardware customer success or account management and technical understanding of industrial manufacturing machines.

Augury is hiring a Reliability Success Manager (remote, anywhere in Europe) to drive customer growth, retention, and expansion for its industrial IoT platform. Responsibilities include onsite evaluations, onboarding and training, fielding technical issue resolution, reporting and site visit summaries, collaborating with CSMs/Account Executives, and providing product feedback to Engineering. Requires 5+ years in manufacturing/reliability; vibration analysis (CAT 2+) preferred; travel up to 50%. English/German bilingualism is a nice-to-have.