
Help Desk Analyst (HIOS)
Remote Help Desk Analyst role supporting the HIOS system: monitor ServiceNow/email queues, investigate and resolve Tier 2/3 issues, create and maintain Jira tickets, gather and document business requirements, perform testing and QA, and produce stakeholder communications and knowledge-base materials. Requires 2+ years relevant experience and familiarity with ServiceNow and/or Jira.