
Manager, Customer Success Management - Public Sector
Lead and mentor a team of Customer Success Managers focused on US Public Sector accounts. Responsibilities include building and executing CSM strategy, driving customer adoption and retention, conducting account deep dives, owning escalations, collaborating with GTM/Product/Engineering, implementing scalable processes and automation, and producing renewal forecasts. Requires 3+ years of leadership experience and experience with Cybersecurity/DevOps and US Public Sector customers.