The Associate Renewals Manager (based in India, remote) owns a book of customer renewals end-to-end, executing established playbooks to retain and grow revenue. Responsibilities include managing renewal timelines, conducting consultative customer conversations, preparing quotes and order forms, analyzing renewal situations, escalating complex issues, and collaborating with Sales, Customer Success, and Finance. The role reports to the Manager, Renewals and is tactical with guidance from senior team members.

The Associate Renewals Manager executes renewal processes for assigned accounts, conducts consultative conversations to identify upsell and expansion, prepares accurate renewal quotes and order forms, analyzes renewal factors and escalates risks, and collaborates with Sales, Customer Success, Finance, and Legal. This is a tactical, quota-aligned, remote role supporting on-time renewals and retention across US and Canada.

Manage day-to-day execution and coaching of a team of Renewals Managers/Associates, implement renewals strategy into tactical processes, maintain CRM-based visibility and forecasting, partner with Sales/Customer Success/Finance, and coach on pricing and contract fundamentals. Role operates fully remotely and may require travel for trainings, offsites, and customer meetings; uses tools such as Salesforce, Gainsight, and Gong.

Managerial role overseeing Customer Success Architects and Managers in APJ to ensure delivery of success entitlements, drive product adoption and consumption, coach and develop team members, manage staffing and resourcing, build senior customer relationships, collaborate with Sales/Product/Engineering, and support escalations. Requires familiarity with SDLC, agile/DevOps practices, cloud/container technologies, and application security concepts. Occasional travel may be required.

This role manages and develops Renewal Managers, owns the public sector renewal operating rhythm and forecast accuracy, and partners cross-functionally to mitigate renewal risk and improve processes, data, and tooling. Experience supporting US Public Sector customers and familiarity with government procurement, funding cycles, contracting vehicles, and complex licensing/renewal structures is required.

The Engagement Manager partners with sales, customer success, and professional services to discover customer needs, scope and propose services, and drive adoption toward business outcomes. Responsibilities include building custom-scoped proposals, explaining technical and commercial terms, managing forecasts in Salesforce/Clari, coordinating staffing, and meeting financial targets. French language proficiency is required and the role is remote (United Kingdom).

Founding Program Manager reporting to the Chief Customer Officer, owning execution and business outcomes for CCO-priority programs. Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement; track program health using data and connect execution to retention, expansion, adoption, and ARR outcomes.

The Senior Customer Success Engineer will provide hands-on technical guidance to GitLab customers across APJ to drive adoption, unblock implementations, and support renewals and expansion. Responsibilities include delivering workshops and demos, offering architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning, contributing documentation and enablement content, and mentoring teammates and customers. Must be based in Japan with full working rights and fluent in Japanese and English.

Remote Associate Renewals Manager role supporting renewals to retain or expand ARR: execute renewal processes, evaluate license usage/true-ups, generate renewal quotes, provide renewals administration, liaise on POs/order forms, and collaborate with Sales and Customer Success. Requires related sales or customer-facing experience and B2B software sales exposure; negotiation, presentation, and closing skills emphasized. Familiarity with technical products or DevOps is a plus.

Lead and grow a team that defines and implements validation for agent-generated software, focusing on making feedback fast, automatic, and trustworthy across languages (initially Rust, Ruby, Go). Drive adoption by partnering with engineering teams, engage in architecture and design, and run the team end-to-end with hiring, development, and performance management. Role is remote with a Poland salary range of 296,000–444,000 PLN base per year.

Remote Customer Success Manager (East/North America) responsible for building trusted advisor relationships, guiding customers on Git, branching strategies, CI/CD, and DevSecOps best practices, leading workshops and Centers of Excellence, translating product usage data into actionable recommendations, and collaborating with Product, Engineering, Sales, and Professional Services to drive customer satisfaction and retention. US base salary range listed.

GitLab is hiring a Customer Success Architect to act as an architectural strategic advisor for large, complex customers. The role owns a book of customers post-sale, converts plans into measurable success plans, leads technical workshops and enablement, analyzes usage and maturity signals, coordinates escalations and cross-functional responses, and guides customers on Git, CI/CD, and DevSecOps best practices. The position is remote (United States) and involves collaborating with Product, Engineering, Sales, Professional Services, and Support.

Remote role focused on Germany to structure, position, and close outcome-oriented professional services engagements. Responsibilities include discovery with prospects and partners, designing and scoping SOWs, aligning staffing and delivery, managing commercial terms and escalations, and tracking services bookings and KPIs. Operates cross-functionally with sales, solutions architecture, and delivery teams.

The Customer Success Architect will act as a trusted advisor for assigned customers, driving adoption and business outcomes for GitLab’s DevSecOps platform. Responsibilities include onboarding, building Customer Success Plans, managing escalations, liaising with Support/Product/Engineering, and providing technical enablement. Fluent German and experience in customer-facing post-sales or professional services roles are required.

This senior individual-contributor role, based in Singapore (Singapore citizens only), owns a portfolio of strategic Enterprise and Government accounts. Responsibilities include translating business outcomes into measurable customer success plans, advising on enterprise CI/CD and DevSecOps architecture (including multi-cloud/hybrid and platform consolidation), leading escalations, driving adoption/renewal/expansion, and delivering technical enablement and executive reporting.

The Senior Renewals Operations Manager will own and improve the end-to-end renewal operating model (identification through close and post-renewal data hygiene), develop operating cadences and retention reporting, partner with Revenue Technology/Analytics/Finance to improve Salesforce and data flows, drive automation and standardized workflows, support capacity and planning, and manage a renewals case-management program. This is a senior IC role reporting to the Director of CX Operations and is remote (Canada and United States mentioned).

Join GitLab as a Customer Success Engineer working in a pooled model to help customers adopt GitLab through technical consulting, architecture guidance, webinars, hands-on labs, and reusable enablement content. Role supports use cases such as source code management, CI/CD, DevSecOps, and Agile Planning. Remote candidates located in Brazil, Mexico, or the United States; fluency in English and Spanish required; Brazilian Portuguese is a strong plus. US base salary range provided.

Responsible for supporting strategic large prospects and customers in Turkey through prospecting, opportunity development, account management, coordinating pre- and post-sales resources, driving product rollout and adoption, collaborating with partners and marketing, and contributing customer feedback. Familiarity with Git/GitLab and software development tools is preferred; travel as needed.

Lead and mentor a team of Customer Success Managers across EMEA to exceed growth and retention targets. Responsibilities include onboarding, adoption, renewals, executive business reviews, staffing and recruitment, process and tool improvements, cross-functional collaboration with Product and Engineering, OKR execution, and escalations. Role values experience with SDLC, agile/DevOps practices and familiarity with cloud/container and application security technologies; fluent German required.

GitLab seeks a Senior Customer Success Operations Manager to manage core CS operational cadences (pipeline/renewal reviews, customer health reporting, book-of-business), translate leadership questions into solutions, and partner with Revenue Technology/Analytics, Sales, and Finance. Requires 4+ years in Sales/Revenue Operations, consulting, or similar analytical roles. US-remote; base salary range listed: $104,800–$176,400 USD per year.