Lead and develop a globally distributed End User Services team delivering 24/5 support across GitLab's SaaS tools (Google Workspace, Slack, Okta, GitLab, Glean, Zoom). Own EUS strategy and operations (incident/request/problem/change management), IT asset and SaaS lifecycle, partner with cross-functional teams, and scale support through automation, scripting, and AI. Requires experience running support/ITSM at a SaaS or cloud-native company supporting 1,000+ employees and hands-on administration of modern SaaS and endpoint tooling.

Manage and develop the AMER Technical Architecture practice within GitLab Professional Services, overseeing Technical Architects across presales and delivery for platform, AI, and security-related engagements. Responsibilities include coaching senior technical talent, presales collaboration (discovery, scoping, estimation), technical delivery oversight, staffing and forecasting, and turning field learnings into repeatable delivery kits, standards, and architecture guidance. US base salary range provided.

The Public Sector Strategic Account Executive will drive GitLab's growth across U.S. Federal Civilian agencies by owning a strategic book of business, developing account plans, navigating federal procurement and FedRAMP considerations, and coordinating pre- and post-sales activities to enable rollout, adoption, and expansion. The role requires consultative selling, working with technical and executive stakeholders, and articulating AI and DevSecOps value in regulated environments.

Manage a book of customers to increase adoption, ensure retention and growth, and act as liaison between customers and GitLab teams (Support, Product, Engineering, Sales). Requires knowledge of Git, branching strategies, SDLC, CI/CD/DevSecOps, prior customer success experience, project management and strong communication skills. Role requires fluency in German and willingness to travel if needed.

The Customer Success Architect partners with assigned customers to turn desired business outcomes into actionable objectives, driving adoption, retention, and growth. Responsibilities include onboarding, building Customer Success Plans, managing escalations, liaising with Product/Engineering/Support, and providing technical enablement around DevSecOps, CI/CD, and GitLab best practices.

Customer-facing Senior Technical Architect partnering with Professional Services, Delivery Managers, Solution Architects, and sales to design and deliver enterprise-grade SCM migrations, cloud architecture, and CI/CD/DevSecOps solutions. Role combines hands-on consulting, technical discovery, pre-sales SOW scoping, mentoring of consultants, and delivery leadership. Candidates must be based in Australia and have full working rights.

The role is a senior, India-based Solutions Architect working with GSIs and partner sales to shape and execute partner activation plans, deliver demos, reference architectures and workshops, and serve as the technical lead (DRI) for partner activation. Requires senior pre-sales/solutions-architecture experience, hands-on DevSecOps/CI/CD platform experience (GitLab or comparable), and demonstrated experience with India-based GSIs. Familiarity with cloud marketplace/hyperscaler co-sell (AWS or GCP), Kubernetes, IaC, application security (SAST/DAST), and AI are listed as desirable.

Lead and grow a high-performing cross-functional Growth engineering team at GitLab. Own delivery, hire and coach team members, guide technical design and full-stack implementations, and partner with Product, Design, and Data to run experiments (including A/B tests) that improve onboarding, activation, conversion, and retention. Role works asynchronously and focuses on AI-native experimentation and data-informed product improvements. Remote role with hiring in the United States and Canada.

Lead and grow a Data Insights Platform engineering team at GitLab, owning planning, architecture, and delivery for ingestion, buffering, enrichment, replication (Postgres-to-ClickHouse / Siphon CDC), ClickHouse-backed storage, Query API integrations, and classic search. Partner with product, design, infrastructure, and other engineering teams to ensure reliability, scalability, security, observability, and operability across GitLab.com, Dedicated, Self-Managed, and Cells deployments; hire and coach engineers and drive technical decisions for high-throughput, multi-component data systems.

Remote role (US) focused on technical pre-sales and strategic account-level solution architecture across the software development lifecycle. Responsibilities include guiding technical discovery and demonstrations, owning technical evaluations (PoC/PoV), developing end-to-end technical strategies for accounts, collaborating with Account Executives, advising on CI/CD, security and cloud practices, mentoring other architects, and conveying field feedback to product and engineering teams. Salary range listed for US residents: $137,400–$231,300 USD per year.

Remote (US) Senior Solutions Architect role focused on the Northeast region. The role serves as a strategic technical advisor in pre-sales and account engagements: owning technical discovery, demonstrations, proofs of concept/value, solution design, and technical strategy to drive platform adoption. Collaborates closely with Account Executives and cross-functional teams, provides product/field feedback, mentors other Solutions Architects, and supports complex, multi-team modernization and DevSecOps initiatives.

The role is a remote Senior Solutions Architect supporting MEA/Southern EMEA, responsible for leading technical discovery, solution design, POC/POV, workshops, and technical evaluations to align GitLab's DevSecOps platform with customer technical and business needs. The position requires strong experience in technical pre-sales, CI/CD/DevSecOps practices, cloud and security discussions, and fluent Arabic.

Lead and scale GitLab's procurement function across an all-remote organization: develop and execute procurement strategy, own procurement policies and purchase controls, manage hyperscaler and strategic vendor relationships, drive vendor negotiation strategies, improve procure-to-pay and audit/accounting processes, build AI/automation into procurement workflows, and lead the procurement team to improve performance and KPIs.

Manage and scale a regional Solutions Architecture team covering South East Asia, Taiwan, South Korea, and India; act as a player-coach on strategic pre-sales engagements (technical evaluations, workshops, demos, POCs); partner cross-functionally with Sales, Channel, Product, and Enablement. Role is remote but applicants must be based in Singapore and must be willing to travel as needed.

Remote (US and Canada) Staff Social Media Manager role responsible for content calendar management, technical/developer-focused content creation, platform management (LinkedIn, Twitter/X, Instagram, YouTube), analytics and reporting, and employee and executive advocacy programs. Requires 8+ years of social media experience in B2B SaaS and proficiency with Sprout Social.

Manage and hire a team focused on telemetry, reliability, and secure cross-system integrations for GitLab’s Monetization (Fulfillment) area. Responsibilities include architecting end-to-end observability across systems (e.g., Salesforce, Zuora), implementing automated billing anomaly detection, defining integration strategies and durable API contracts, driving an AI-native approach to operations, and establishing incident management and operational standards for revenue-impacting workflows.

Senior Solutions Architect responsible for guiding technical discovery, demonstrations, proofs of value, solution design, workshops, and technical evaluations. Advises customers on DevSecOps, CI/CD, security, and cloud adoption, collaborates with Account Executives and cross-functional teams, mentors other architects, and provides field feedback to Product and Engineering. Role is remote with a US salary range specified.

Provide high-level administrative support to the VP of Engineering, Security and the VP of Engineering, AI, including complex calendar management, travel and expense coordination, meeting and event planning, and preparation of agendas and materials. Work collaboratively with other Executive Assistants and cross-functional teams in an all-remote environment, using tools such as Google Workspace, Slack, Zoom, Navan, and AI tools to streamline workflows and synthesize information for leadership decisions.

Trusted advisor role for financial services customers in the US, leading technical discovery, demos, proofs of value, workshops, and solution architecture to drive GitLab DevSecOps platform adoption while addressing regulatory, security, and cloud requirements. Reports into regional Solutions Architecture leadership and partners with Sales, Product, and Engineering.

Senior Director, Deal Desk will run GitLab’s global Deal Desk and Order Management function, owning deal structure, bookings fidelity, approval workflows, and systems requirements to operationalize subscription, usage-based, and hybrid pricing at scale while partnering with Sales, Finance, Product, Legal, and Operations.