Remote role focused on Germany to structure, position, and close outcome-oriented professional services engagements. Responsibilities include discovery with prospects and partners, designing and scoping SOWs, aligning staffing and delivery, managing commercial terms and escalations, and tracking services bookings and KPIs. Operates cross-functionally with sales, solutions architecture, and delivery teams.

Lead Customer Success Managers and Customer Success Architects across North America to drive software adoption, measurable outcomes, and senior-level customer relationships. Responsibilities include coaching and developing team members, managing resourcing and hiring, coordinating escalations, improving processes and tools, and partnering with Sales, Product, Engineering, and other teams. Familiarity with SDLC/DevOps practices, cloud platforms (AWS/GCP/Azure), containers (Kubernetes/Docker), and application security concepts (SAST/DAST) is preferred. Occasional travel may be required.

Manage renewals for a defined portfolio, lead pricing and contractual negotiations, and guide customers through GitLab’s shift to consumption-based (Flex) pricing. Collaborate with Sales, Customer Success, Finance, Legal, and Product, use CRM and AI-powered tooling to monitor account health, forecast outcomes, and identify upsell opportunities. Position is remote (United States), quota-carrying, and includes a US base salary range of $65,520–$92,400 per year.

The Customer Success Architect will act as a trusted advisor for assigned customers, driving adoption and business outcomes for GitLab’s DevSecOps platform. Responsibilities include onboarding, building Customer Success Plans, managing escalations, liaising with Support/Product/Engineering, and providing technical enablement. Fluent German and experience in customer-facing post-sales or professional services roles are required.

This senior individual-contributor role, based in Singapore (Singapore citizens only), owns a portfolio of strategic Enterprise and Government accounts. Responsibilities include translating business outcomes into measurable customer success plans, advising on enterprise CI/CD and DevSecOps architecture (including multi-cloud/hybrid and platform consolidation), leading escalations, driving adoption/renewal/expansion, and delivering technical enablement and executive reporting.

Remote role based in the United States public sector space. Owns a book of public sector accounts, translates pre-sales plans into actionable objectives, guides customers on Git, CI/CD, and DevSecOps best practices, coordinates cross-functionally (Support, Product, Engineering, Sales, Professional Services), and drives adoption, retention, expansion, and overall satisfaction. Requires eligibility as a United States Person. Salary range listed for U.S. residents: $85,200–$144,000 USD per year.

Join GitLab as a Customer Success Engineer working in a pooled model to help customers adopt GitLab through technical consulting, architecture guidance, webinars, hands-on labs, and reusable enablement content. Role supports use cases such as source code management, CI/CD, DevSecOps, and Agile Planning. Remote candidates located in Brazil, Mexico, or the United States; fluency in English and Spanish required; Brazilian Portuguese is a strong plus. US base salary range provided.

Responsible for supporting strategic large prospects and customers in Turkey through prospecting, opportunity development, account management, coordinating pre- and post-sales resources, driving product rollout and adoption, collaborating with partners and marketing, and contributing customer feedback. Familiarity with Git/GitLab and software development tools is preferred; travel as needed.

This remote United States-based role works with U.S. government and public sector customers to translate pre-sales plans into actionable objectives, guide adoption of GitLab (Git, CI/CD, DevSecOps), map customer journeys, and coordinate across Support, Product, Engineering, Sales, and Professional Services. Candidates must be eligible as a United States Person. Responsibilities include driving adoption, retention, expansion, customer enablement, and applying project management and cross-functional collaboration skills.

Lead and mentor a team of Customer Success Managers across EMEA to exceed growth and retention targets. Responsibilities include onboarding, adoption, renewals, executive business reviews, staffing and recruitment, process and tool improvements, cross-functional collaboration with Product and Engineering, OKR execution, and escalations. Role values experience with SDLC, agile/DevOps practices and familiarity with cloud/container and application security technologies; fluent German required.

The Customer Success Architect partners with assigned customers to translate desired business outcomes into adoption and success plans, provides technical guidance on GitLab and DevSecOps practices (including Git, CI/CD), manages escalations, supports onboarding and training, and liaises with Product, Engineering, Support, and Services. Role expects fluency in English and Arabic and may require travel.

The Customer Success Architect (EMEA) role at GitLab owns a book of customers to drive adoption, retention, and business outcomes through technical enablement, onboarding, customer success plans, and cross-functional collaboration with Support, Product, Engineering and Services. Requires knowledge of Git, CI/CD, DevSecOps and fluency in German or French.

GitLab seeks a Customer Success Manager based in Australia to act as a trusted advisor for a portfolio of customers in APJ. Responsibilities include driving product adoption and measurable outcomes, advising on Git/branching and SDLC practices, leading workshops and Centers of Excellence, turning product usage data into actionable recommendations, and collaborating with Product, Engineering, Sales and Professional Services to support customer retention and growth.

Join GitLab as a Customer Success Manager on an all-remote team (role listed as Remote, North America). You will serve as a trusted advisor to a customer portfolio to drive adoption and retention of GitLab’s DevSecOps platform, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, collaborate with Product, Engineering, Sales, and Professional Services, and measure customer progress against KPIs.