Acts as final escalation point for complex customer technical issues, providing advanced troubleshooting for data-driven applications, relational databases, APIs, Java, Linux, and related enterprise technologies. Responsibilities include pre/post-implementation customer liaison, partnering with product/engineering, mentoring junior support staff, maintaining shared environments and virtual instances, creating and maintaining knowledge-base content, and participating in rotational on-call support. Candidate must reside in Arizona and have 6+ years of relevant experience.

Serve as final escalation for complex, visible client technical issues and provide advanced troubleshooting and support for relational databases, high-volume web services (REST/SOAP), Java, Linux/Unix, networking protocols, and related enterprise technologies. Act as a customer-facing liaison during pre/post-implementation, mentor junior staff, maintain shared environments and knowledge-base content, and participate in rotational on-call support. Candidates must reside in Nevada and have 6+ years of relevant experience.

Remote role requiring residence in Oregon and 6+ years' relevant experience. Serve as final escalation for complex client technical issues; provide advanced troubleshooting for data-driven applications, relational databases, REST/SOAP APIs, Java, Linux/Unix, networking, Oracle and SAP environments. Act as liaison in pre/post-implementation, mentor junior staff, maintain shared/virtual environments, produce knowledge-base documentation, and participate in rotational on-call support. US base salary range stated: $86,600 - $112,500 per year.

Associate Technical Solutions Analyst (remote, US) for recent Master’s graduates or up to two years early-career experience. Responsibilities include troubleshooting data-driven applications, relational databases, XML, APIs, web services, ERP and cloud environments; contributing to documentation and knowledge base; participating in on-call rotation and customer-facing pre/post-implementation support. Position requires a Master’s in a technical discipline and foundational practical exposure to SQL, Java, XML, APIs, Linux/Unix, scripting, HTTP/networking and application debugging.

Remote US role (West Coast/Mountain or able to work Pacific Time) responsible for resolving complex customer technical escalations, providing advanced troubleshooting for relational databases, SQL, REST/SOAP APIs, Java, Linux/Unix, and networking; partners with product and engineering, mentors junior staff, maintains shared environments and on-call rotation. Base salary range stated: $86,600–$112,500/year. No relocation.