Lead technical Customer Success operations focused on Gainsight platform administration, playbook and CTA design, customer community buildout, data quality/governance, workflow automation, predictive analytics/AI enablement, reporting, and cross-functional operationalization. Requires 10+ years of relevant experience and deep Gainsight and CS operations expertise.

The Director, Customer Intelligence & Digital Platforms defines and executes the vision, operating model, technology roadmap, and digital engagement ecosystem to scale AI-driven customer success across onboarding, adoption, renewal, expansion, and advocacy. Responsibilities include ownership of Gainsight and the CSS technology ecosystem, customer community strategy, customer intelligence and predictive analytics, AI-enabled workflows and automation, platform governance, and cross-functional transformation. Requires a minimum of 15 years of leadership experience and deep expertise in AI, data architecture, customer success technologies, and enterprise platform strategy.