Cribl is hiring a technically skilled Scaled Customer Success Engineer to drive 1:1 and 1:many customer adoption, provide technical guidance and troubleshooting, contribute to enablement content (webinars/workshops), analyze customer data to mitigate churn and optimize engagement, and collaborate across Product, Engineering, Sales, and CX teams. Role is remote with preference for Western US time zones and requires occasional travel (up to 15–20%).

Remote-first senior Customer Success Engineer responsible for driving 1:1 and 1:many enablement to increase product adoption, providing technical guidance and troubleshooting, contributing to content (webinars, workshops, documentation), analyzing customer data to reduce churn and improve engagement, and collaborating with product, engineering, sales, and CX teams. Role requires deep technical knowledge of telemetry, observability, cloud environments, and experience creating/delivering technical content. Salary range listed for the role is £80,400–£95,000 GBP (annual).

Cribl is hiring a Manager, Commercial Sales (East) to lead a geographically aligned team of 5–7 Commercial Sales Representatives, own commercial sales strategy and execution for the assigned sub-region, and drive repeatable new logo and expansion motions across mid- and upper mid-market customers. Requires 7+ years in enterprise/commercial field sales (SaaS, security, observability, data, or infrastructure), 3+ years leading quota-carrying field sellers, SFDC discipline, channel partnership experience, and willingness to travel 25–40%.

The Customer Success Engineer acts as a trusted technical advisor across the customer lifecycle from onboarding to expansion, helping customers build observability pipelines and manage data pipelines (logs, metrics) to achieve outcomes. Requires a minimum of 5 years in related customer-facing/post-sales roles, strong communication and relationship management, experience with observability, IT operations and security, and familiarity with data engineering tools and cloud providers.

Remote (United States) Technical Support Manager role at Cribl responsible for leading a technical support team, managing customer escalations, reviewing cases and metrics, mentoring engineers, and maintaining processes to meet SLAs and CSAT. Requires a minimum of 3 years leading technical teams and 10 years in customer-facing roles; familiarity with big data and technologies such as Splunk, Elastic, Kafka, Kinesis and cloud platforms (AWS/Azure/GCP) is listed as a plus.