The Account Manager will serve as the primary contact for a portfolio of clients, ensuring successful renewals, identifying expansion opportunities through upsell/cross-sell, and mapping Hightouch solutions to client business goals. Responsibilities include relationship building with stakeholders, contract renewal leadership, tracking account health, generating progress reports, and collaborating with internal teams to ensure delivery and client satisfaction. Role is hybrid (SF, NYC, or Denver) and expects 4+ years of experience in Account Management, Renewals, Sales, or Customer Success.

Hightouch is hiring a Technical Account Manager to manage the customer journey for mid-market accounts remotely in North America. The role focuses on onboarding, driving adoption, retention and expansion, providing proactive technical guidance, troubleshooting, and collaborating with Sales, Support, and Engineering. Requires 5+ years in a client-facing or technical role with experience in project management and familiarity with SQL, databases, APIs and reporting tools.

First Forward Deployed Creative Strategist at Hightouch reporting into Solutions & Success. Engage with performance marketing leaders, define and drive pilots to closed deals, collaborate with creative designers to optimize AI-generated assets, and help build the go-to-market and educational playbook while feeding market insights to product and engineering.

Hightouch is hiring a Technical Account Manager to serve as the technical and strategic lead for large Enterprise/Fortune 5000 customers (remote, North America). Responsibilities include organized onboarding/project management, driving adoption and retention, providing proactive technical guidance across Hightouch products, collaborating with Support and Engineering on escalations, and surfacing product use cases. Role expects strong technical acumen (SQL, databases, APIs, reporting tools), troubleshooting, and cross-functional communication. Posted base salary range: $160,000–$200,000 (annual); On-Target Earnings range: $200,000–$250,000 (annual).

Hightouch seeks a Technical Account Manager to be the primary technical partner for large enterprise customers in the APJ region. Responsibilities include project-managed onboarding, driving adoption, providing proactive technical guidance, collaborating on escalations with Support and Engineering, and surfacing product use cases. The role requires 5+ years of combined business and technical experience and strong skills in SQL, databases, APIs, reporting tools, project management, and troubleshooting.

Hightouch is hiring a remote (North America) Customer Success Engineer to help customers get value from the platform via Intercom, Slack, phone, and email. The role requires 2+ years in a customer-facing role, a technical background or education, and familiarity or willingness to learn SQL, API documentation, and common SaaS tools (CRMs, ESPs, ERPs). Salary range is $85,000–$110,000 per year.

Lead technical onboarding and adoption for Hightouch's largest enterprise accounts, serve as the primary technical liaison, manage projects, provide best-practice guidance, collaborate on escalations with Support and Engineering, and surface product-impacting use cases.

Hightouch is hiring a Customer Success Engineer to work remotely across Europe. The role involves technical customer-facing work—answering user questions via Intercom/Slack/phone/email, reading API documentation, supporting integrations with common SaaS tools (CRMs, ESPs, ERPs), and collaborating cross-functionally with Solutions, Engineering, Marketing, and Operations. Requires 2+ years in a customer-facing role and strong English; fluency in French or German is requested.