Remote-first US role partnering with business and regional risk teams to oversee issue and incident lifecycle, review classifications and remediation plans, conduct incident investigations and post-incident reviews, develop risk reporting and metrics, and leverage AI/data analysis to identify systemic risks and improve controls. Requires 5+ years in operational/enterprise risk, incident or issue management within a regulated environment.

The CRM Technical Ops Specialist on Zip's CRM Operations team will manage end-to-end campaign operations (audience segmentation, setup, QA, deployment, monitoring, reporting) across email, push, SMS and other lifecycle channels. The role requires hands-on experience with marketing automation platforms (Braze, Salesforce Marketing Cloud, Marketo, Pardot, etc.), analytics-driven optimization (A/B testing, personalization, attribution) and familiarity with customer data integrations and journey management. This is a remote-first US role with a Manhattan office option, offering a stated annual base pay range of $70,000–$80,000. Visa sponsorship is not available.

Zip seeks a Group Product Manager, AI to define and drive strategy for AI products (including agent architectures, LLMs, prompt engineering, and evaluation) and deliver measurable business impact across consumer and merchant experiences. Role is remote-first for US-based employees with an option to work from the Manhattan office and requires ~10+ years in product management, including leadership experience.

Remote-first US role to manage and scale a Solutions & Sales Engineering organization for payments, BNPL and eCommerce. Responsibilities include leading technical discovery and win strategies for enterprise merchants, developing playbooks and integration improvements, championing AI-powered tooling, partnering cross-functionally with Sales/Product/Engineering/Customer Success, and coaching Solutions Engineers. Requires 8+ years in customer-facing technical roles with at least 3 years managing teams.

Role supports and enhances the US compliance program across BNPL, lending, and payments. Responsibilities include day-to-day regulatory guidance, CMS development, monitoring and testing, regulatory change assessment, compliance reviews of materials and processes, SEC/public company compliance support, and leveraging AI-enabled tools. Remote-first for US employees with an optional Manhattan office.

Responsible for driving strategic sales to enterprise merchants (targeting those with >$500M annual U.S. D2C sales), managing 15–20 accounts and multi-stakeholder relationships (3–5 stakeholders per account). Role involves long sales cycles (6–12 months), closing large deals (e.g., $1M+), building ROI-driven business cases, leveraging data and AI tools, and partnering with cross-functional teams. Compensation includes a listed base salary range of $135,000–$170,000 USD (annual) plus commission (OTE stated).

Hire for a Principal Engineer leading Generative & Agentic AI initiatives: design and build production-grade autonomous systems using LLMs, agent frameworks, vector databases, RAG, RLHF, and cloud-native/MLOps practices. Role requires ~15+ years software engineering experience and 5+ years focused on LLMs/agentic/generative AI; strong backend/distributed systems skills and Python expertise; US-based remote-first with optional NYC office.

Lead Zip's US partnership strategy focused on AI and platform partners (e.g., OpenAI, Anthropic, Amazon, Meta, Adobe). Responsibilities include defining AI/platform strategy, sourcing and commercializing transformational partnerships, negotiating deals, tracking partnership KPIs, collaborating cross-functionally (product, sales, marketing, data, finance), and educating executives and teams. Preferably requires 10+ years of relevant experience.