Serve as the primary day-to-day point of contact between clients and production teams for a benefits-focused SaaS provider. Responsibilities include client training, managing calls, maintaining SOPs and documentation, coordinating annual enrollment activities, communicating product updates, partnering with sales and internal teams, and driving service quality. Requires 7+ years working with clients in employee benefits/benefit administration and 2+ years as a Client Services Lead.

Remote Member Services Team Lead responsible for supervising Member Advocates and Processors, handling escalated inquiries, supporting inbound/outbound calls during peaks, producing reports, conducting audits, improving workflows, and ensuring regulatory and internal policy compliance. Requires 3+ years leadership experience in Employee Benefits Administration or related industry; salary range $46,000–$65,000/year.

Businessolver is hiring a Director of Client Services (remote, anywhere in the U.S.) to provide strategic leadership across multiple service teams and client segments. The role focuses on client portfolio health, retention, service consistency, workforce effectiveness, escalation governance, and enterprise alignment. Candidates should have 10+ years of progressive leadership experience in benefits administration, client services, customer success, HR technology, healthcare, or similar complex service environments. The position offers a salary range of $80,000 to $154,000 per year and requires availability to travel up to 15%.

Businessolver is hiring a Client Services Lead to act as primary liaison between clients and production teams for their benefits administration SaaS. Responsibilities include client training, maintaining documentation (SOPs), coordinating annual enrollment, supporting sales meetings, driving service delivery improvements, and staying current on product releases. Requires 5+ years working directly with clients in employee benefits/benefit administration and strong project management and relationship-building skills. This is a 100% remote (US) role with up to 10% travel and a listed pay range of $70,000–$100,000 per year.

The AVP of Client Services leads Client Service Leaders to ensure consistent execution of client experience strategy, oversees service execution including annual enrollment and escalation management, and uses data and performance metrics to drive continuous improvement. The role includes coaching and developing leaders, capacity and resource planning, partnering cross-functionally, and serving as a security contact for the business unit.