The Client Services Lead serves as the primary liaison between clients and production teams, delivering administrator training, maintaining client documentation and SOPs, coordinating annual enrollment, supporting sales engagements, driving service improvements, and providing consultative guidance on benefits administration and product functionality. Remote position for US candidates; requires 5+ years in benefits/benefit administration client-facing roles and up to 10% travel.

Remote (United States) lead role responsible for serving as primary contact during client onboarding and discovery, gathering and documenting business requirements across the platform, leading discovery sessions, assessing and mitigating scope risk, communicating project expectations, and supporting business development. Requires 5+ years in benefits administration SaaS implementation or related consulting, strong analytical and communication skills, and fluency with MS Office (Access, Project, Visio). Salary range: 68K–107K USD/year.

Businessolver seeks an AVP of Client Services to oversee client service delivery, lead and train team members, manage escalations, produce operational performance reports, partner with project management and sales, and ensure successful execution of annual enrollment and other client activities. Role is remote across the contiguous 48 states, requires 8+ years progressive experience in benefits/benefit administration, and may travel up to 15%.