The role leads client service strategy and operations, partners with Project Management and Production Planning on capacity and deliverables, serves as escalation point for service delivery, conducts client and internal strategy meetings, provides operational performance reporting, manages and trains team members, and supports sales finalist meetings. Requires a bachelor's degree and 8+ years progressive experience working with brokers, carriers, and clients in benefits administration; up to 15% travel.

The Systems Architect I will lead requirements-gathering with customers, produce platform requirements, perform system configuration, create ETL/data mapping, write test plans/cases, support UAT, troubleshoot client issues, and collaborate with onboarding and configuration teams to deliver Benefitsolver implementations. Requires a bachelor’s degree or equivalent and 5+ years of implementation and/or project management experience.

Businessolver seeks a Consumer Benefits Account Manager to serve as the primary client contact for consumer accounts and employee benefits administration. Responsibilities include client liaison work, administrator training, maintaining SOPs and process documentation, coordinating annual enrollment and plan-year closeout activities, communicating product updates, supporting sales activities, and driving service delivery improvements. Position is remote (United States) and requires 4+ years' experience in client-facing roles within consumer accounts/benefit administration.

The Senior Client Services Lead will serve as the primary day-to-day contact for clients, managing client calls and training, maintaining SOP and process documentation, coordinating annual enrollment activities, and partnering with internal teams to drive service delivery improvements. Requires 7+ years in client-facing roles within the employee benefits/benefit administration industry and 2+ years as a Client Services Lead; travel up to 15%.

Lead definition, planning, risk mitigation, scheduling, vendor coordination, and execution of client onboarding and SaaS implementation projects; monitor dependencies and capacity, drive process improvements, and communicate progress to clients and stakeholders. Requires 7+ years of project management experience and strong analytical, communication, change management, and stakeholder management skills.

Businessolver is recruiting a Director of Client Services (remote within the U.S.) to lead client-facing delivery and a team of client services professionals. Responsibilities include partnering with Project Management and Production Planning, managing escalations, running stand-ups and strategy meetings, delivering operational performance reports, training team members, and supporting annual enrollment activities. Role requires 8+ years progressive experience with brokers, carriers and clients in the benefits administration arena; travel up to 15%.

The Client Services Lead serves as the primary liaison between clients and production teams, delivering administrator training, maintaining client documentation and SOPs, coordinating annual enrollment, supporting sales engagements, driving service improvements, and providing consultative guidance on benefits administration and product functionality. Remote position for US candidates; requires 5+ years in benefits/benefit administration client-facing roles and up to 10% travel.

Primary point of contact for large-scale clients during onboarding discovery; responsible for leading discovery sessions, documenting business requirements across the platform, assessing and mitigating scope risk, communicating project expectations, and supporting business development. Requires 10+ years of benefits administration SaaS implementation experience and strong MS Office proficiency.