The Associate Account Manager manages smaller accounts and supports the account management team to deliver post-sale success and customer satisfaction. Responsibilities include reporting and data tasks, escalation research and coordination, implementation support, maintaining relationships with client operational leadership, and collaborating across product and operations. Requires 1–3 years of account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance.

Manager responsible for overseeing a team focused on customer success and account management for SmithRx's PBM clients. Key duties include setting team goals, managing KPIs and CSAT, coaching team members, ensuring account coverage, identifying churn risks and expansion opportunities, coordinating cross-functional issue resolution, and maintaining trusted client relationships. Requires 5+ years of leadership experience in Customer Success/Account Management and working knowledge of healthcare/pharmacy benefits.