The role provides clinical subject-matter expertise to support Plan Operations and Implementation teams during new client onboarding, including formulary explanation, drug-utilization insights, clinical program recommendations, and responding to plan-specific clinical inquiries. Requires an advanced pharmacy degree, an active pharmacist license, at least 3 years working as a licensed pharmacist, and client-facing experience.

The Benefits Configuration Analyst will build and maintain pharmacy benefit plans, support cross-functional implementation teams, perform go-live testing and post-go-live auditing, maintain prior authorization/step therapy rules and formularies, troubleshoot claims adjudication issues, and work with customer support and client teams to resolve benefit-related inquiries. Requires 4+ years of payer/claims and benefits configuration experience.

Serve as the primary data SME between account teams and reporting, performing deep-dive analysis of pharmacy claims, identifying cost drivers and clinical opportunities, overseeing client financial reports, and supporting QBRs and client presentations. Requires deep knowledge of PBM concepts (AWP, NADAC, rebates), advanced Excel and data visualization tools, and 5+ years of data analysis/financial underwriting or actuarial support within healthcare or PBM.

Responsible for managing an assigned book of business and supporting the account management team with reporting, escalation research, data activities, implementation support, and client relationship management. Requires 1–3 years of account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance.

The Marketing Data Analyst owns extraction, transformation, and validation of member lists in Snowflake for marketing sends, including suppression and opt-out logic. Role requires handling PHI in compliance with HIPAA, building automated data quality checks, collaborating with Marketing Operations and centralized Data teams, and at least 4 years of relevant experience.

The Client Delivery Analyst will query large datasets, perform deep-dive and ad-hoc claims analyses, produce client-ready reports and deliverables to support member transitions, and coordinate with internal teams and external partners. Requires 3–5 years professional experience and proficiency with SQL, Looker, Tableau, and Microsoft Excel.

Lead and grow a backend-focused Tools & Frameworks team, define and execute a roadmap aligned with company OKRs, drive architectural excellence (including FHIR translation, monorepo decomposition, data federation, and event-streaming), ensure operational and testing best practices, and collaborate with product and stakeholders to balance technical and business priorities.

SmithRx seeks a Pricing Strategy Director with 10+ years working on pharmacy benefits RFPs, AWP discount and rebate guarantee pricing, and experience analyzing claims data and repricing. Responsibilities include composing RFP pricing, conducting repricing and member experience analyses, supporting negotiations on pricing and reconciliation terms, and producing client-ready spreadsheets and presentations. Proficiency with Excel and tools like Salesforce, Box, and Google Suite is required.

Lead automation-focused QA within sprint teams: design and implement automated tests (UI and API), maintain and improve test frameworks and CI/CD integration, create test strategies and documentation, and track quality metrics. Requires 12+ years in QA/automation and experience with languages (Python, TypeScript, Java, JavaScript) and frameworks such as Pytest, REST Assured, Selenium, Cypress, or Playwright.

Provide clinical expertise and account management for SmithRx clients, including claims data analysis, formulary and program education, clinical recommendations to reduce drug spend, and preparation/delivery of client presentations and QBRs. Role requires a current unrestricted pharmacist license (RPh/PharmD), 5+ years as a licensed pharmacist, and client-facing experience.

SmithRx seeks a Pricing Coordinator (1+ years experience) to support presales: collect and clean large data files into Excel templates, produce reports using BI tools, review deliverables (Adobe), track status in Salesforce, and perform ad-hoc analyses and quality audits. Experience with Excel is required; SQL/BI experience is a plus.

The Pricing Systems Analyst designs, builds, and refines pricing models and pricing-related data pipelines (SQL, Looker, Tableau) to automate client savings projections and support high-complexity submissions. The role coordinates with Data, Engineering, and Proposals teams, maintains technical documentation and code quality, provides Tier-3 support and deep-dive analyses, and helps evolve the pricing analytics codebase.

SmithRx is hiring a Forecasting & Trend Analytics Director to architect and execute forward-looking drug spend forecasting at customer and market levels. Responsibilities include building and maintaining forecasting models, quantifying market shifts with Pricing, partnering with Clinical Strategy to translate events into financial models, creating external trend reports, automating reporting with Data Analytics, and presenting findings to executives, brokers, and clients. Requires 8+ years in analytical/forecasting/actuarial/strategy roles with at least 3 years in healthcare or pharmacy industry experience.

Responsible for ensuring post-sale success and satisfaction for SmithRx Tier 1 customers by building and managing client relationships (from implementation kick-off through ongoing support), maintaining client success plans, coordinating cross-functional teams to resolve escalations, driving reporting and data requirements, identifying product gaps and risks to client satisfaction, and mentoring other Account Managers. Requires 5+ years of direct account or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits is strongly preferred. Role is listed as remote.

Lead a Customer Success and Account Management team for SmithRx’s PBM customers, focusing on team goals, CSAT, churn reduction, revenue expansion, product adoption, and cross-functional escalation resolution. Role requires managing and coaching team members, building client relationships with operational leadership, and identifying product gaps through business impact assessments. Requires a bachelor’s degree or equivalent and 5+ years in Customer Success/Account Management leadership plus 5+ years working knowledge of healthcare/pharmacy benefits.

SmithRx seeks a Lead, Clinical Review Pharmacist to directly manage, coach, and mentor a team handling prior authorization reviews. Responsibilities include maintaining regulatory and accreditation standards, recruiting and training staff, supervising daily operations, meeting KPI targets, scheduling, collaborating cross-functionally (eligibility, claims, benefits), participating in P&T processes, and driving process and technology improvements. Requirements include a PharmD or Bachelor's in Pharmacy, active pharmacist license, 5+ years health plan/PBM prior authorization experience, and 3-5+ years management experience.

Senior-level full-stack engineering role responsible for designing, developing, testing, and maintaining SmithRx web products with emphasis on frontend (React, JavaScript, GraphQL). Collaborate with Product, Backend, and UX teams, build and maintain design libraries, apply best practices (CI/CD, automated testing), troubleshoot production issues, mentor junior engineers, and contribute to technical roadmap. Some experience with Docker and cloud service providers expected.

SmithRx is hiring a Lead, Account Analyst (Account Support) to manage a team of analysts focused on post-sale customer success for pharmacy benefits/healthcare clients. Responsibilities include managing KPIs, mentoring and training analysts, handling client escalations and service recovery, coordinating cross-functional project work, directing client-facing reporting, and participating in hiring and capacity planning. Requires a bachelor's degree or equivalent, 5+ years working knowledge of healthcare/pharmacy benefits/commercial health insurance, and 2+ years of people management or informal leadership experience.

SmithRx seeks a Manager, Strategic Partnerships to manage relationships with Health Plans and TPAs, educate partners on SmithRx's value proposition, develop partner playbooks and collateral, support RFP responses, and collaborate across Sales, Customer Success, Product, Analytics, and Marketing. Role requires experience with payers/TPAs or PBM knowledge, strong presentation and writing skills, and 3+ years' experience. Reports to Director of Strategic Partnerships. Travel ~10-15%.

The Lead, Account Management on the Customer Success team at SmithRx will manage a team responsible for post-sale customer outcomes including reduced churn, revenue expansion, product adoption, satisfaction (CSAT), and overall customer health. Responsibilities include team goal setting, coaching, capacity and hiring support, escalation and service recovery coordination, cross-functional project management, and identifying product/process gaps. Requirements include a bachelor's degree or equivalent, 5+ years working knowledge of healthcare/pharmacy benefits and 5+ years in client relationship management, plus 1–2 years of people management or informal leadership experience. Role is listed as Remote.