Manage enterprise retail-media clients as primary point of contact; provide technical support and product enablement; develop and execute account plans to drive expansion; act as escalation owner; collaborate with Training, Product, and Engineering; create reports and reproduce errors for developers. Typically requires 5+ years of digital/search advertising and platform experience. Base salary range listed: $105,000–$115,000.

The Senior Customer Success Manager will be the primary contact for an assigned book of Pacvue enterprise clients, delivering technical support, onboarding and education, strategic account planning, and identifying expansion opportunities. The role expects typically 5+ years of digital/search advertising and platform experience and knowledge of retail media platforms (experience with Pacvue preferred). Base salary range listed: $90,000–$110,000 (plus eligibility for annual bonus).

The Business Solutions Partner (EMEA) works directly with clients to identify and recommend parts of Pacvue's platform to meet business needs, supports pre- and post-sales technical guidance under senior team direction, gathers and consolidates product feedback for Product and BSP teams, contributes to GTM and enablement materials, and will travel regularly across EMEA. Requires 2+ years relevant experience and developing familiarity with programmatic, DSP, and retail media.

Day-to-day responsibility for client support on retail media accounts: executing paid search and display campaigns, developing budget recommendations and allocation, monitoring KPIs, preparing weekly/monthly performance reports and analyses, identifying opportunities to grow retailer share and revenue, and supporting retailer program participation. Requires 3+ years of e-commerce or digital marketing experience. Salary range $85,000–$105,000 USD/year.

Responsible for independently designing and delivering onboarding programs and role-specific onboarding paths for EMEA customer-facing roles. Owns the EMEA enablement content library, localizes US-led training, tracks new-hire ramp progress, gathers feedback to improve content, and acts as primary enablement contact between Sales, Product, and Customer Success. Requires 5+ years in sales, customer success, or enablement/training in a SaaS environment.

Senior leadership role to set and execute the customer experience strategy across human and AI touchpoints, build and run a managed services department, partner with product and marketing, oversee sales enablement, and scale programs that improve adoption, reduce churn, and drive revenue. Requires 12+ years in Customer Success with experience scaling teams at high-growth B2B SaaS companies.

Lead scaled customer success programs for Helium 10 Ads and Amazon Seller Central advertising. Build and iterate 1:Many engagement strategies, while managing a small portfolio of direct accounts. Responsibilities include onboarding, adoption, renewal and expansion strategy, ad campaign and ROI optimization, data-driven engagement, cross-functional partnership with product/marketing/support, and tracking program results. Requires 5+ years in customer success/account management and hands-on experience with Amazon or Helium 10 advertising tools.

Pacvue is hiring an Associate Director, Strategic Engagements (US Remote). The role is a senior individual contributor responsible for end-to-end strategic client relationships for complex, multi-retailer accounts — developing growth plans, allocating budgets, executing retail media strategies (paid search & display), leveraging Amazon Marketing Cloud and third-party measurement tools for insights, and delivering regular performance reporting and executive-level presentations. Requires 7+ years in e-commerce account management/digital marketing and experience with enterprise brands/agencies. Salary range: $130,000–$150,000 USD base per year.

The Senior Manager, Strategic Engagements owns day-to-day client relationships for retail media accounts, building and executing paid search/display strategies, recommending budgets and marketing calendars, measuring performance, and delivering regular reports and business reviews. Requires 5+ years in e-commerce/digital marketing and client-facing account management experience; Amazon Marketing Cloud and AI tool experience are preferred. Salary range listed: $105,000–$130,000 USD per year.

Pacvue is hiring a Director, Strategic Engagements to own strategic client relationships and lead a team of account managers across complex, enterprise retail media accounts. Responsibilities include developing multi-retailer growth plans, budget recommendations, KPI-driven reporting and audits, leveraging tools like AMC and third-party measurement, and mentoring the team. Requires 8+ years' relevant retail media experience and strong analytical, communication, and leadership skills.