Point is hiring a Technical Lead Manager to define technical strategy and own the roadmap for AI-powered customer experience. The role combines hands-on engineering (LLM and agent development, prompt engineering, RAG, orchestration) with people leadership (hiring, mentoring, and growing a small senior team) and cross-functional collaboration with Product, CX, and Ops. Requires 7+ years software engineering experience and at least 2 years managing or leading engineering teams.

Point is hiring a Technical Lead Manager to set technical direction and lead a small senior team building production LLM-powered conversational AI agents across voice, email, chat, and SMS. The role requires 7+ years of software engineering experience (including 2+ years managing teams), hands-on development of agentic systems (prompt engineering, RAG, orchestration), driving observability, and partnering with Product, CX, and Ops. Location is hybrid in the San Francisco Bay Area (Palo Alto) and the listed annual base salary range for the area is $234,650–$259,350.

Lead the infrastructure platform and shared-services organization while building an AI Enablement function that partners with corporate and operations teams to deliver LLM-based agents, RAG, tool-calling, and workflow automation. Requires 10+ years in DevOps/SRE/platform engineering, 3+ years managing teams, production experience with Terraform, CI/CD, Docker/Kubernetes, at least one major cloud, observability, and shipping AI automations.