
Consumer Experience Lead, Retention Services
Lead day-to-day operational activities for enterprise CX and retention across commercial operations, including oversight of external vendors, end-to-end Veeva promotional submission processes, and synthesis of vendor data into actionable insights. Requires 10+ years of pharmaceutical commercial/marketing operations experience, hands-on Veeva/MLR experience, vendor/SLA management, and familiarity with BI tools such as Power BI or Tableau.