Lead a global multi-team SRE organization responsible for the reliability and operational evolution of the PingOne Multi-Tenant SaaS platform. Define SRE strategy and operating model, drive Kubernetes adoption and platform modernization, partner with Product/Development/Security/Customer teams, improve CI/CD and automation, oversee incident management, capacity planning, disaster recovery, and measure reliability and operational metrics. Role requires 12+ years of relevant experience.

Lead the DevTools engineering team responsible for continuous delivery, CI/CD pipelines, build systems, and self-service developer tooling supporting PingOne multitenant SaaS. Role includes setting technical direction, contributing to architecture and design reviews, driving AI-enabled tooling adoption, establishing operational excellence (observability, incident response, RCAs), and managing a globally distributed team across North America and India.

Lead and scale a Technical Account Management team focused on strategic Elite customers to ensure successful deployment, integration, optimization, and retention across Ping Identity products. Role includes people leadership, operational strategy, proactive risk mitigation, executive advocacy, cross-functional alignment, and serving as escalation lead. Requires 10+ years experience in technical account management or similar and 5+ years people management; preferred IAM protocol knowledge (SAML, OIDC, OAuth, FIDO2) and related security expertise.

Lead and run the Cyber Security Engineering team's operational activities: build team capacity, run and mature incident response processes and playbooks, support on-call rotation, drive detection engineering and automation, and partner with cross-functional teams to improve security across enterprise and SaaS environments. Requires incident response experience, security operations/engineering background, familiarity with SIEM (ideally Google Chronicle and YARA-L), cloud (AWS/GCP), containers (Kubernetes/Docker), EDR, and SOAR/scripting.