Responsible for quarterly and annual renewals within an assigned territory. Tasks include preparing complex quotes/proposals, tracking activity in Salesforce, negotiating renewals, collaborating with cross-functional teams (order management, finance, legal, AR), forecasting the renewals pipeline, and uncovering upsell/cross-sell opportunities. Requires 4 years of renewals sales experience and strong communication and organizational skills.

Ping Identity seeks a Customer Success Manager to act as the primary post-sales relationship owner, orchestrating resources across Support, Product, Services, and Sales to ensure customers achieve desired outcomes. Responsibilities include building success plans, managing health and renewal risk, driving adoption and value realization, identifying expansion opportunities, and collaborating cross-functionally. Experience in B2B SaaS customer-facing roles and working with CS platforms and CRM is required; IAM/security experience is preferred.

Ping Identity seeks a Customer Success Manager to act as a named resource for customer organizations, build and maintain trusted relationships, manage major incidents, analyze customer data to identify trends and risks, monitor adoption/utilization, and provide proactive guidance on Ping's features. Role is remote in the USA, requires a minimum of 4 years' related Customer Success/Experience, and lists a salary range of $76,000–$95,000 plus variable pay.

Accountable for end-to-end renewal process transformation, reporting and forecasting frameworks, AI and automation enablement, and cross-functional leadership. Requires 5+ years in renewals operations, strong analytics and reporting skills, experience with CRM/BI tools (e.g., Salesforce, Anaplan, Gainsight, Tableau), and practical use of generative AI or automation tools.

Manage complex, high-spend global accounts and act as a Cluster Lead and trusted advisor, translating executive-level business requirements into multi-product operational strategies. Requires advanced knowledge of identity and access management, Zero Trust, secure cloud deployments, federation protocols (SAML/OAuth/OpenID Connect), experience with AI productivity tools, and 7+ years enterprise-facing technical account/customer success or sales engineering experience. Listed salary range: $155,000–$180,000.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).