Customer-facing senior support role responsible for end-to-end ownership of top-tier customer issues for Ping Identity's cloud identity platform. Duties include troubleshooting REST APIs, SSL/TLS, LDAP, cloud and virtualization environments, collaborating with Engineering/SRE/Product teams, participating in on-call rotations, documenting bugs and knowledge base articles, and contributing to process and training improvements. Requires a minimum of 8 years' related experience.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).