Temporary (6-month, possible extension) full-time remote position covering EMEA. Responsible for supervising 10–11 customer support advisors, recruitment, training, QA, performance management, KPI/OKR delivery, reporting and process improvements within a banking/fintech operations context.

Full-time, 100% remote Customer Success Team Lead role (APAC focus) headquartered in Gibraltar. Responsible for supervising and developing Advisors, driving QA and CSAT targets, managing schedules and recruitment, handling escalations/complaints, performing compliance checks, and using data to improve processes and performance.

Lead Xapo Bank's Structured Solutions function: take full ownership of an established credit fund and counterparty relationships, set strategic direction for structured products (yield, tokenisation, ABL, Bitcoin-backed loans), run diligence and credit oversight, manage the Investment Committee interface and external licensed Investment Manager, and build the team and operating processes. This is a full-time remote role with an initial transition alongside outgoing team members.

The Head of Design will run Xapo's distributed design function (product design, research, UX writing), define and execute design strategy, partner closely with Product and Marketing, scale a unified Figma-based design system, embed research and usability testing, and establish governance for AI tooling. The role is fully remote (company headquartered in Gibraltar) and requires 10+ years of digital design experience with at least 4+ years in an executive leadership role.

Xapo Bank is inviting candidates to join its talent network for future full-time remote opportunities. The company is fully distributed, headquartered in Gibraltar, and focuses on bridging traditional finance with digital assets while emphasizing regulatory compliance, consumer protection, and continuous learning.