Remote role responsible for managing a book of business to resolve outstanding payments on completed jobs through outbound calls and electronic communication, partnering with field personnel and AR, following escalation and collections processes. Requires excellent written and verbal communication, collaboration skills, and at least 1 year of work experience. For certain US locations the pay range is listed as $18.00–$22.00.

Supports Outside Sales Representatives by managing quotes and sales orders, resolving issues, and providing post-sale follow-up for managed account portfolios. Requires working knowledge of CRM and telephony systems, strong customer service and project management skills, at least 1 year of work experience, and occasional overnight travel (5–20%).

The Senior Product Support Specialist provides advanced troubleshooting and escalation resolution, serves as an SME across cross-functional teams, develops requirements and user stories, authors knowledge-base and training content, and performs on-call support (including after hours). Role involves vendor engagement, data/trend analysis, quality and change control, and occasional travel (<10%). Minimum 3 years' relevant experience and a bachelor's degree or equivalent; must be legally permitted to work in the United States.

The Contact Center Supervisor leads and coaches a team to meet department goals, handling hiring, termination, performance appraisals, scheduling, and customer escalations. Minimum requirements include being 18+, legally permitted to work in the United States, a high school diploma/GED, and at least 1 year of work experience. The posting notes a pay range of $60,500 - $80,000 (for specified U.S. locations) and indicates no travel is required.

The Inside Sales Support Representative supports Outside Sales in managed account growth through consultative quoting, order processing, issue resolution, vendor and cross-functional coordination, and post-sale follow-up. Role is virtual (Massachusetts), requires occasional overnight travel (5–20%), and candidates must be legally permitted to work in the United States. Pay range listed for certain residents: $24.00–$26.00.

The Senior Customer Service Representative provides professional customer service via inbound and outbound calls, email, and text, handles escalated and complex inquiries, and coordinates work between customers, field personnel, and vendors using THD At Home Services systems. Position is virtual, reports to a Contact Center Supervisor, requires a minimum of 1 year of experience and lists an hourly pay range of $18.00–$22.00 for certain locations.

The ISSR partners with Outside Sales to grow managed account portfolios by delivering consultative support, accurate quoting and order processing, and end-to-end project ownership. Role includes account administration, vendor coordination, post-sale follow-up, and occasional overnight travel (5–20%). Minimum 1 year of work experience required.

Remote contact-center role supporting Millwork customers and store teams via phone and online. Responsibilities include qualifying customers, consultative selling, using an online configurator, generating leads and warm transfers, vendor and store follow-up, order status and payment processing. Minimum 3 years relevant experience; pay noted at $18.00/hour for specified US locales.