Senior Lead, Support responsible for Merchant Support and Technical Support teams, including coaching, performance management, hiring, forecasting/reporting, handling escalations and top merchant launches/setups, and building the conversational QA system using Fin's AI tooling. Role is full-time remote in Canada with required overlap around 9 AM–3 PM EST. Compensation stated as CAD 90,000–100,000 OTE.

Full-time remote role based in Canada (Toronto) owning net retention and top-account health for Plus/Enterprise and large Growth merchants on Smile. Responsibilities include account planning, segmentation, risk detection, renewals, saves, expansion, collaboration with support for escalations, and turning strong relationships into references and case studies. Compensation listed as CAD 90,000–120,000 OTE.