Twilio seeks a Product Operations Specialist 3 (senior) to support global phone number operations from India. Responsibilities include customer-facing support (email/phone), porting numbers, procuring short codes and Sender IDs, triaging to Level 2, responding to carrier partner notifications, maintaining documentation, and coaching teammates. Required experience 3–7 years; rotational night shifts (IST) are mandatory. Desired skills include Looker, Tableau, SQL, Zendesk, and JIRA.

Lead Twilio’s North American escalation management team as the primary customer advocate for high-visibility incidents, driving systemic product and process improvements, mentoring staff, and owning strategic reviews (MORs/QBRs). Role requires strong executive communication, data-driven decision making, project and process leadership; travel may be required occasionally. Desired experience listed as 10+ years (with 7+ years in leadership).

Twilio is hiring an Onboarding Operations Specialist (L1) to join the global Onboarding and Compliance team. The role provides high-touch onboarding and guidance for RCS customers, reviews applications for carrier compliance and fraud prevention, performs QA on AI/agent decisions, handles escalations cross-functionally, maintains documentation, and supports customers via Zendesk, ServiceNow, and Slack. The position is remote from Colombia, requires availability Monday–Friday for specified CT hours, and asks for 1–2 years of operations/support experience.

Twilio is hiring a Technical Support Engineer 2 to support customers using Twilio's Voice, Platform Application & Segment products. The role is remote (based in Colombia), involves rostered shift work (5-day week, may include weekends and holidays), occasional travel, and requires collaborating with customers and Twilio Product/Engineering teams to troubleshoot APIs, VoIP/SIP, QoS, network and application issues. Required: 2+ years technical support experience and hands-on experience with JavaScript, server- and client-side debugging, APIs/HTTP/REST, SQL, and networking fundamentals (TCP/UDP/SSL/TLS).

Twilio seeks an Onboarding Operations Specialist (L1) to guide customers through toll-free verification and KYC processes, perform QA on decisions, analyze workflows for risk and improvement, handle escalations, and collaborate with internal teams. The role is remote (based in Colombia), requires ~1-2 years of customer-facing or operations experience, and may involve occasional travel for in-person meetings.

Twilio is hiring a Product Operations Specialist I to support porting and hosting operations for phone numbers, coordinating with carriers, internal teams, and tools to ensure smooth number transfers and hosting. The role is remote-based in Colombia, requires 2 years of relevant experience, bilingual Spanish and English, and skills in ticketing systems, spreadsheets, basic data analysis (SQL/Excel/Google Sheets), automation tools, and documentation.

Twilio is hiring a Fast Track Operations (Onboarding) Specialist based remotely in Colombia to provide personalized A2P onboarding and compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers, and coordinate with operations and account teams. Requires 2+ years working with A2P products or customer-facing onboarding, ability to work rotational shifts (8:00am–5:00pm Bogota time), and experience using tools such as ServiceNow and Slack; familiarity with Google Workspace and reporting tools is desired.

Full-time remote role based in Estonia on Twilio’s global Fraud Operations team. Responsibilities include investigating and analyzing non-compliant traffic, identifying bad actors and fraud trends, taking action to stop fraudulent activity, and recommending preventative solutions. Requires willingness to work non-traditional schedules (weekends/evenings/holidays) and may require occasional travel. Desired experience includes basic SQL and familiarity with Looker/Tableau and APIs; 1–2 years in a queue-based/contact center environment is listed as desired.

Twilio is hiring a Staff Escalation Manager on a remote (US) basis to lead Escalations Management within Support. Responsibilities include handling sensitive escalations, incident and case management, post-mortem reviews, reporting, coaching and onboarding team members, and driving projects and process improvements. Requires 5+ years in client-facing technical support and experience with tools such as Tableau, Excel, Jira, and Zendesk. Occasional travel may be required.

Twilio is hiring a Technical Support Engineer 2 (Email Infra) based remotely in India to support EMEA customers. The role requires 3+ years of experience with email infrastructure (MUA/MTA), SMTP, SSL/TLS, RESTful APIs, cloud solutions, and troubleshooting network issues. Shift work and occasional travel are required; the position includes collaboration via Slack and JIRA and contributes to internal/external technical documentation.

Lead a LATAM Customer Support team for Twilio's Voice Segment Platform Applications (VSPA), focusing on operational KPIs (CSAT, Time To Solve, SLA adherence), people management, escalations, and support process improvements. Requires 10+ years relevant experience (minimum 4+ years people management) and strong technical knowledge including Java, SQL, RESTful APIs, cloud solutions, and experience with tools such as Zendesk, Tableau, and Looker.

Twilio is hiring a Fast Track Onboarding Specialist to provide personalized onboarding support for A2P customers, manage onboarding SLAs and credit utilization, provide compliance guidance, partner with operations to scale volumes, and report metrics to customers and product teams. Role is remote in India and works NAMER shift (06:30PM - 03:30AM IST).

Twilio is hiring a remote Technical Support Expert 2 for Onboarding and Compliance Support (based in Colombia). The role involves handling high-impact support tickets, guiding customers on compliance and account issues, preventing fraud, using tools such as Splunk/DataDog/SQL, and providing live and ticket-based support in English and Spanish.

Remote (based in Colombia) role to investigate and remediate non-compliant activity on Twilio's platform across voice, SMS and email. Responsibilities include analyzing call detail records and traffic data, identifying bad actors and trends, taking action to stop abuse, and providing customer support. Requires 1-2 years' experience in fraud/abuse/compliance, willingness to work non-traditional hours, and occasional travel.