Twilio seeks a Product Operations Specialist II to support global phone number operations from India. Responsibilities include assisting customers with number porting, procuring short codes and sender IDs, responding to customer and carrier inquiries by email, logging and categorizing issues, and using basic SQL and analytics tools. Requires 4–6 years of customer-facing operations experience (preferably in eCommerce or telecommunications) and willingness to work rotational schedules; occasional travel may be required.

Twilio is hiring a remote India-based Onboarding Operations Specialist (L1) to support phone number operations including porting and Sender ID procurement. Responsibilities include email-based customer support, triaging to Level 2, logging and categorizing interactions, responding to carrier partner notifications, and maintaining SLAs. Required experience is 1+ years; desired skills include SQL, Zendesk, and JIRA.

Twilio is hiring a Phone Number Specialist (Operations) to support global phone number operations from India. Responsibilities include assisting customers with number porting, procuring short codes and Sender IDs, handling carrier partner notifications, logging and categorizing issues, and troubleshooting using basic SQL and APIs. Role requires 2–4 years of customer-facing operations experience, willingness to work rotational schedules, and occasional travel.

Provide technical support for Twilio's Programmable Messaging: troubleshoot REST API and message deliverability issues, manage carrier escalations, handle customer cases via phone, email, and chat, file reproducible bugs in Jira, and contribute to documentation. Role requires 3+ years in a client-facing technical role, shift flexibility (weekend/swing/night), strong communication, and familiarity with web/telco technology stacks and collaboration tools like Slack.

Provide product support for Twilio's Email platform via phone, email, chat and social media; assess and resolve complex support issues, escalate to Product/Engineering when needed, manage ticket queues to meet SLAs and CSAT goals, mentor newer team members, and contribute to the knowledge base. Requires 3-4 years of client-facing customer/technical support experience and familiarity with Email technologies, REST APIs and tools such as JIRA, Snowflake and command-line environments. Role is remote based in Colombia with occasional travel.

Provide technical support for Twilio customers and partners, troubleshooting APIs, SDKs, networking (TCP/UDP/SSL), SIP/VoIP, and QoS issues. Requires 2+ years technical support experience, strong JavaScript/full-stack debugging skills, SQL basics, and the ability to communicate complex technical issues to technical and non-technical audiences.

Provide phone, chat and email support for Twilio’s Programmable Messaging API and assist developers and enterprise customers with message deliverability, debugging code, filing reproducible bugs (JIRA), and collaborating with product and engineering teams. Requires 2+ years in a client-facing technical role, familiarity with REST APIs and web technology stacks, strong troubleshooting and communication skills. Role is remote and based in Ireland; occasional travel may be required.

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to provide product and technical support for its Email platform. Responsibilities include resolving complex customer issues across phone, email, chat and social media; logging and categorizing tickets; mentoring newer team members; contributing to the knowledge base; and supporting SLAs and CSAT goals. The role requires 3+ years in client-facing technical or customer support and may involve occasional travel and on-call duties. Desired technical experience includes HTML debugging, SQL, API tools (Postman), and familiarity with Salesforce/financial tools for billing roles.

Provide phone, email, and chat support for Twilio Programmable Messaging, troubleshoot message deliverability and customer code, file reproducible bugs in Jira, and collaborate with product and engineering teams. Requires 2+ years in a client-facing technical role, strong troubleshooting and communication skills, and familiarity with web technology stacks and general-purpose programming languages.

Twilio is hiring a Technical Support Engineer 3 (remote, based in Ireland) to resolve complex customer issues via phone/chat/email and other channels, troubleshoot APIs and real-time communication technologies (VoIP/SIP/WebRTC), use debugging tools and logs (Splunk, packet captures, browser tools), follow SLA and case-management practices, and contribute to knowledge articles and process improvements. Role expects 5+ years in technical/support engineering and availability for shift/on-call schedules with ~15% travel.

Twilio is hiring a Staff, Escalations Manager (EM 4) based in Spain (remote, EMEA hours). You'll lead and coach a global team of Escalation Managers, advise on sensitive SDM escalations, run post-mortems and executive communications, drive projects and process improvements, manage onboarding and training, and produce reporting for leadership. Requires 5+ years in client-facing technical support and experience with tools such as Jira, Zendesk, Tableau, and Excel. Travel is approximately 5%.

Twilio is hiring a remote-based-in-Colombia Technical Support Expert 2 to support customers on the Twilio platform for Accounts & Billing. Responsibilities include resolving routine customer requests across Zendesk/phone/chat, documenting all interactions, contributing to knowledge articles, leveraging AI/tools/macros, prioritizing to meet SLAs, and escalating to senior technical resources as needed. Requires 3+ years' experience, fluency in English, experience with account reconciliation or data analysis, technical troubleshooting, and familiarity with tools such as Zendesk, SQL/Excel; occasional travel may be required.

Twilio seeks a Vendor Operations & Governance Specialist to own daily vendor-managed queue performance, enforce SLAs and quality standards, run performance reviews and audits, partner with WFM for headcount and coverage alignment, and translate vendor performance data into insights for leadership. Requires 5+ years in vendor/contact center operations and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.

Twilio is hiring a Fast Track Operations (Onboarding) Specialist L2 based remotely in Colombia to provide personalized A2P onboarding support for Fast Track customers. Responsibilities include managing onboarding SLAs and credit utilization, providing A2P compliance guidance, engaging directly with customers via calls, Slack and ServiceNow, reporting metrics, and coordinating with operations and account teams. Requires 2+ years relevant experience, A2P compliance experience, ability to work rotational shifts (8:00am–5:00pm Bogota time) and manage assigned customer accounts; occasional travel may be required.