Provide technical support for Twilio customers as a subject matter expert on Twilio APIs and SDKs, troubleshoot server- and client-side issues, QoS, SIP/VoIP/IP telephony and networking (TCP/UDP, SSL/TLS), file JIRAs, collaborate via Slack, and escalate product issues to engineering. Role is remote in India and requires shift work and occasional travel.

Twilio is hiring a Technical Account Manager (TAM) to serve as the primary technical contact for strategic customers. The role involves resolving complex technical and production-impacting issues, working with customers' developers and Twilio Product/Engineering via Slack and JIRA, analyzing customer trends, and delivering proactive recommendations. Required: 4+ years relevant experience, strong knowledge of RESTful APIs, cloud solutions, server- and client-side development (Java, Node.js, PHP, C#, Python, JavaScript, React/Redux), networking fundamentals (TCP/UDP, SSL/TLS). Occasional travel may be required.

Twilio is hiring a Technical Support Engineer 2 (Email Infra) based remotely in India to support EMEA customers. The role requires 3+ years of experience with email infrastructure (MUA/MTA), SMTP, SSL/TLS, RESTful APIs, cloud solutions, and troubleshooting network issues. Shift work and occasional travel are required; the position includes collaboration via Slack and JIRA and contributes to internal/external technical documentation.

Remote role (Canada) responsible for day-to-day Impartner PRM administration, maintaining the Impartner–Salesforce sync, building code-free automated partner workflows (Journey Builder), enforcing platform governance, supporting partner enablement and lead/deal flows, conducting UAT and sandbox testing, and driving production deployments. Requires 5+ years PRM admin experience and Impartner and Salesforce certifications.

Twilio is hiring a Staff Technical Support Engineer based in Ireland to handle highly complex customer inquiries across APIs, SDKs, networking (PCAP), SQL/data analysis, and cloud/serverless platforms. The role requires 7+ years of relevant experience, strong troubleshooting skills, mentorship, and the ability to communicate complex technical issues to a range of audiences.

Twilio is hiring a remote Technical Account Manager to support US customers during specified business hours. The role requires 4+ years of relevant experience, strong troubleshooting skills across APIs, cloud solutions, server-side languages (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React/Redux), plus networking knowledge (TCP/UDP, SSL/TLS). Responsibilities include incident resolution, proactive recommendations, collaborating with product and engineering teams, and occasional travel for in-person meetings.

Twilio is hiring an experienced Technical Account Manager to act as the primary technical contact for strategic customers, resolving complex technical issues, delivering proactive recommendations, and collaborating with product and engineering teams. Role is remote (based in Colombia) and supports customers during 9am–6pm Eastern; requires 4+ years of relevant experience and strong API, cloud, troubleshooting, and communication skills.

The Technical Account Manager will be the designated technical escalation contact for strategic customers, resolving complex technical problems, collaborating with customers' developers and Twilio Product & Engineering, and driving improvements based on customer trends. The role requires 4+ years' experience, strong familiarity with RESTful APIs, server-side languages (Java, Node.js, PHP, C#, Python), client-side JavaScript frameworks (React/Redux), and networking (TCP/UDP, SSL/TLS). The position is remote (based in Bogotá) and includes working specified daytime support hours and occasional travel for meetings.

Provide award-winning support for Twilio and SendGrid customers, investigate and resolve complex billing, pricing, usage, and account administration issues, own customer communication during incidents, collaborate with Customer Success, Sales, Engineering and Product, mentor peers, create and maintain support content (KCS, macros, wiki), and use tools such as Salesforce, Zuora, JIRA and Zendesk. Occasional travel may be required.

Provide customer-facing technical support for Twilio's platform (APIs/SDKs) focused on Accounts & Billing. Resolve routine customer requests via Zendesk, phone, chat and other channels; document interactions; follow runbooks, use macros/AI tools and escalate to senior resources as needed. Requires 3+ years experience, experience with account reconciliation or data analysis, fluency in English, and availability for on-call/rotational weekend and holiday hours. Role is remote and based in Colombia; occasional travel may be required.

Twilio is hiring a Technical Support Engineer on the Onboarding and Compliance Support team to provide live and written customer support, guide customers through compliance processes, investigate and prevent fraudulent activity, and resolve account suspensions. The role requires at least 1 year of experience in compliance/fraud/abuse case handling, fluency in English, technical proficiency with Windows and macOS, and availability for rotational shift work covering APAC or EMEA hours. The position is remote and based in India.

Remote role based in India leading a VSPA Customer Support team. Responsible for people management, coaching, hiring, workforce planning, incident and escalation handling, and improving support processes using tools like Tableau, Looker, and Zendesk. Requires 10+ years relevant experience (minimum 4+ years people management) and strong technical knowledge including Java, SQL, RESTful APIs, and cloud troubleshooting. Occasional travel may be required.

Twilio is hiring a Technical Account Manager 3 to act as the designated technical contact for strategic customers. The role involves troubleshooting complex technical issues (Twilio Messaging/Voice, RESTful APIs, helper libraries), collaborating with customers' developers and Twilio Product and Engineering teams via Slack and JIRA, analyzing customer trends, and providing proactive guidance. Location is remote, based in Colombia; occasional travel may be required.

Twilio is hiring a remote Technical Support Expert 2 for Onboarding and Compliance Support (based in Colombia). The role involves handling high-impact support tickets, guiding customers on compliance and account issues, preventing fraud, using tools such as Splunk/DataDog/SQL, and providing live and ticket-based support in English and Spanish.

Twilio is hiring a remote Technical Support Engineer 2 (Email Infra) based in India to support EMEA customers. Role requires 3+ years experience with email infrastructure (MUA/MTA), protocols (SMTP, SSL/TLS), RESTful APIs, cloud solutions, and network troubleshooting (TCP/UDP). Position is shift-based (typical EMEA-support shifts 12:00–21:00 or 13:00–22:00 IST) with occasional travel and rostering that may include weekends.

Remote (based in Colombia) role to investigate and remediate non-compliant activity on Twilio's platform across voice, SMS and email. Responsibilities include analyzing call detail records and traffic data, identifying bad actors and trends, taking action to stop abuse, and providing customer support. Requires 1-2 years' experience in fraud/abuse/compliance, willingness to work non-traditional hours, and occasional travel.