Twilio is hiring a Staff Escalation Manager on a remote (US) basis to lead Escalations Management within Support. Responsibilities include handling sensitive escalations, incident and case management, post-mortem reviews, reporting, coaching and onboarding team members, and driving projects and process improvements. Requires 5+ years in client-facing technical support and experience with tools such as Tableau, Excel, Jira, and Zendesk. Occasional travel may be required.

Twilio seeks a Program Manager (remote, located in Colombia) to lead Professional Services engagements across Twilio products. The role requires 5+ years delivering software/SaaS implementations, managing scope, budget and timelines, advising on solution design and integrations (APIs, CRM, middleware), leading technical teams, ensuring customer success, and participating in proposals and stakeholder communications. Travel is expected (~up to 10% annually).

Twilio is hiring a Senior Field Enablement Business Partner to join Global GTM Enablement and partner with Global Customer Services to design, localize, and roll out enablement programs. The role involves facilitating vILT and in-person sessions, partnering with Learning Experience Design, analyzing performance data to identify gaps, and iterating curriculum to drive measurable performance and revenue impact. Remote within Canada (Ontario, British Columbia, or Alberta); ~15–25% travel expected.

Twilio seeks a Manager, Personalized Support to lead and coach a team of Technical Account Managers supporting strategic customers. The role requires managing performance, hiring and training, cross-functional collaboration with Sales, Customer Success, Product and Engineering, and using data-driven advocacy to improve the customer experience. Minimum requirement: 5+ years managing a technical support team in a web-based software or SaaS company.

Twilio is hiring a Technical Account Manager (TAM) to serve as the primary technical contact for strategic customers. The role involves resolving complex technical and production-impacting issues, working with customers' developers and Twilio Product/Engineering via Slack and JIRA, analyzing customer trends, and delivering proactive recommendations. Required: 4+ years relevant experience, strong knowledge of RESTful APIs, cloud solutions, server- and client-side development (Java, Node.js, PHP, C#, Python, JavaScript, React/Redux), networking fundamentals (TCP/UDP, SSL/TLS). Occasional travel may be required.

Twilio is hiring a Senior Digital Customer Success Manager based in Singapore (remote) to drive adoption, retention, and expansion for APJ digital customers using the Segment platform. The role leads many:1 scaled programs (workshops, webinars), develops customer health and program frameworks, partners cross-functionally (Sales, Product, Marketing, Solutions Architects), mentors other CSMs, and may require occasional travel. The posting indicates a minimum of 7+ years of relevant experience and ability to work APJ time zones.

Twilio is hiring a remote Technical Account Manager to support US customers during specified business hours. The role requires 4+ years of relevant experience, strong troubleshooting skills across APIs, cloud solutions, server-side languages (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React/Redux), plus networking knowledge (TCP/UDP, SSL/TLS). Responsibilities include incident resolution, proactive recommendations, collaborating with product and engineering teams, and occasional travel for in-person meetings.

Twilio is hiring an experienced Technical Account Manager to act as the primary technical contact for strategic customers, resolving complex technical issues, delivering proactive recommendations, and collaborating with product and engineering teams. Role is remote (based in Colombia) and supports customers during 9am–6pm Eastern; requires 4+ years of relevant experience and strong API, cloud, troubleshooting, and communication skills.

The Technical Account Manager will be the designated technical escalation contact for strategic customers, resolving complex technical problems, collaborating with customers' developers and Twilio Product & Engineering, and driving improvements based on customer trends. The role requires 4+ years' experience, strong familiarity with RESTful APIs, server-side languages (Java, Node.js, PHP, C#, Python), client-side JavaScript frameworks (React/Redux), and networking (TCP/UDP, SSL/TLS). The position is remote (based in Bogotá) and includes working specified daytime support hours and occasional travel for meetings.

Provide award-winning support for Twilio and SendGrid customers, investigate and resolve complex billing, pricing, usage, and account administration issues, own customer communication during incidents, collaborate with Customer Success, Sales, Engineering and Product, mentor peers, create and maintain support content (KCS, macros, wiki), and use tools such as Salesforce, Zuora, JIRA and Zendesk. Occasional travel may be required.

Remote role based in India leading a VSPA Customer Support team. Responsible for people management, coaching, hiring, workforce planning, incident and escalation handling, and improving support processes using tools like Tableau, Looker, and Zendesk. Requires 10+ years relevant experience (minimum 4+ years people management) and strong technical knowledge including Java, SQL, RESTful APIs, and cloud troubleshooting. Occasional travel may be required.

Twilio is hiring a Manager, Personalized Support to lead and coach Technical Account Managers (TAMs) supporting strategic customers. The role is remote and based in Colombia, requires 5+ years managing technical support teams in web-based software or SaaS, and involves technical leadership, customer advocacy, cross-functional collaboration, hiring, forecasting, and occasional travel.

Twilio is hiring a Technical Account Manager 3 to act as the designated technical contact for strategic customers. The role involves troubleshooting complex technical issues (Twilio Messaging/Voice, RESTful APIs, helper libraries), collaborating with customers' developers and Twilio Product and Engineering teams via Slack and JIRA, analyzing customer trends, and providing proactive guidance. Location is remote, based in Colombia; occasional travel may be required.