Replit is hiring a Premium Support Engineer (remote, Singapore) to deliver rapid, high-quality technical support to top-tier customers. Responsibilities include diagnosing and resolving complex issues across the Replit platform, owning incident communications, escalating and tracking fixes with Product and Engineering, improving internal tooling and automation, and mentoring other support engineers. Requires 3+ years in technical/developer support or systems engineering and strong debugging skills (JavaScript, Python).

Front-line role for high-value enterprise customers: diagnose, reproduce, and resolve complex platform issues; manage SLAs and incident communications; escalate to Product and Engineering; build internal tooling and documentation; mentor other support engineers. Requires 4+ years in technical/developer support or systems engineering and hands-on debugging experience (JavaScript, Python, or similar).

Individual-contributor Support Systems Lead role based in Replit's NYC office responsible for configuring and maintaining Zendesk and the broader support stack, building assignment logic, automations, integrations using APIs/webhooks, and self-service/in-product support surfaces. Requires 5+ years in support operations/systems, hands-on ticketing platform administration, experience with integrations and troubleshooting, and comfort working cross-functionally. Full-time, in-office role.

Individual contributor Support Systems Lead responsible for configuring and maintaining Zendesk and the support stack, building integrations and automations (APIs, webhooks, scripting), partnering with Engineering on self-service and in-product support, and supporting tooling across in-house and outsourced teams. Full-time role based in Foster City, CA with in-office requirement Monday, Wednesday, Friday. Requires 5+ years in support operations/support systems.

As a Premium Support Engineer (remote — Japan), you will diagnose, reproduce, and resolve complex issues for high-value customers, lead incident communications, escalate and track high-impact bugs with Product and Engineering, and contribute to tooling, automation, and documentation. Role requires 4+ years in technical/developer support or systems engineering and professional fluency in English and Japanese. Position begins remote with plans to transition to a hybrid model when a local office is established.

Deliver rapid, SLA-driven technical support and incident communications for Replit's highest-value customers. Diagnose and resolve complex platform issues, escalate and track bugs with Product/Engineering, contribute to tooling/automation/documentation, and mentor other support engineers. Requires 3+ years in technical/developer support or systems engineering and experience with JavaScript or Python and support tools like Zendesk, Linear, and Slack.

The Premium Support Engineer responds within strict SLAs to diagnose, reproduce, and resolve complex issues across the Replit platform, leads customer-facing communications during incidents, escalates and tracks high-impact issues with Product and Engineering, and contributes to tooling, automation, and documentation. Requires 3+ years in technical/developer support or systems engineering, strong debugging skills (JavaScript, Python or similar), experience with support tools (Zendesk, Linear, Slack), and excellent written and verbal communication.

Replit is hiring a Premium Support Engineer based in the London office to support high-value enterprise customers. Responsibilities include diagnosing and resolving complex platform issues, managing escalations and incident communications, adhering to SLAs, building internal tooling and automation, and mentoring other support engineers. Required: 4+ years in technical/developer support or systems engineering, hands-on debugging with JavaScript or Python, knowledge of APIs, databases, Git-based CI/CD, and familiarity with tools like Zendesk, Linear, and Slack.